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ServiceNow, Inc. Senior Solution Sales Specialist, IT Service Management Solutions in Amsterdam, Netherlands

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog ( and hear from our employees ( about their experiences working at ServiceNow.

Location: Amsterdam

Region: EMEA North

The Senior Solution Sales Executive will be responsible for market success of ServiceNow’s IT Service Management product suite for the EMEA North region

This product is built on ServiceNow’s market leading Now platform and applies service management discipline to all Information Technology processes and disciplines enablement IT to be the broker of technology throughout the enterprise. We’re proud to say that ServiceNow IT Service Management Solution has once again been named a leader in the Gartner Magic Quadrant.

The Senior Solution Sales Executive will lead through the existing core sales team educate, strategize, drive and generate sales revenue, within existing accounts and also with new logos. This will be achieved by working closely with the wider ServiceNow sales eco-system, to deliver territory planning, account planning, forecasting, using business development techniques and field-based sales activities to ensure success in generating revenue opportunities and effective management and closure of sales opportunities.

This position is a high-profile growth opportunity that demands a highly motivated individual with strong leadership ability sales acumen, communications and organisational skills that is eager to learn and become part of a rapidly growing company.

What you’ll get to do in this role:

  • Help to build the ITSM business through the existing field sales teams through education and enablement, strategy sessions, playbook build out, and better together with adjacent business units and ServiceNow workflows

  • Be the voice of the customer and of regional sales teams

  • Drive end to end sales initiatives (from pipeline generation to closing) focused on specific use cases in customer service business process solutions

  • Work closely with sales teams to accelerate opportunities by meeting directly with customers to provide comprehensive product and industry insight

  • Communicate competitive intelligence and activity to manager and BU to ensure we keep ahead of opportunities, obstacles, challenges and red flags that may hinder ServiceNow from capturing key customer accounts

  • Work closely with sales teams to accelerate opportunities by meeting directly with customers to provide comprehensive product and industry insight

  • Develop, in coordination with Product Management and Product Marketing, key sales and go-to-market strategies and objectives to establish ServiceNow as a leader in Customer Engagement

  • Provide industry expertise in the development and implementation of specific market strategies and programs to improve logo penetration

  • Coach & enable account teams with foundational specialty solution area knowledge to effectively identify specialty solution opportunities & help manage the sales cycle

  • In partnership with assigned Account Executive and Solution Consultant, help position our IT Service Management solution directly to prospects, customers and at industry events and seminars

  • Support the regional ServiceNow partner channels to drive an effective customer experience

  • Articulate customer success strategies (and losses) to the field in order to streamline and standardize ITSM solution presentations and value proposition.

  • Become a trusted advisor to our community of customers

In order to be successful, candidates will normally have:

  • At least 5 years experience or equivalent of solution and service based sales experience within an IT Service Management, ITIL based, or Omni Channel solution provider or related high technology business environment.

  • A deep understanding of IT Service Management, ITIL and related business processes

  • Willingness to go above and beyond to win in the market against stiff competition.

  • Ability to communicate complex issues in simple terms via written and oral media.

  • Ability to forge strong business relationships and connect with both C-level execs at customers as well as with individuals in ServiceNow internal and external eco-system

  • Ability to work in a complex matrix organisation

  • Pitch perfect communication and presenting skills, with fluency in English and local language being essential

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here ( to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site ( .