Danaher Corporation Sr. NGS Applications Specialist in Amsterdam, Netherlands
IDT is the leading manufacturer of custom oligonucleotides and proprietary technologies for genomics applications. Our work is complex and cutting-edge, and our team members are curious, creative thinkers who understand that good data drives smart decisions. At IDT, we realize that although science may be uniform, people are unique. We promote a culture where engaged people are motivated and have opportunities to achieve their full potential, as part of one global team.
IDT is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we’re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.
We are currently looking for a Sr. NGS Applications Specialist .
Act as a technical resource to supporting pre- and post-sales process for a continuously growing NGS product offering and customer database, in close collaboration with IDT’s Scientific Application Support group, European Field Application Manager, Research and Product Management teams.
Answer all NGS-related customer inquiries received by phone, email and chat, and is able to guide customers in using IDT’s NGS products and recommended protocols.
Handle the intake and completion of custom design requests of EMEA customers for Next Gen Sequencing panels, and coordinate quote generating with Leuven Key Account Representatives.
Troubleshoot product use and applications by using customer provided data and information, as well as IDT sales and manufacturing databases.
Resolve NGS related complaints by helping determine the cause of the problem, provide solutions and expedite resolution to the customer’s satisfaction.
Determine what additional resources are necessary to be included at early stages of troubleshooting processes, and reach out to appropriate resources as necessary if the customer concern falls outside range of expertise.
Assist customers with designing oligos and assays used in various applications (CRISPR, QPCR, Synthetic biology,…).
Utilize sales and manufacturing databases for all IDT locations in order to track orders, download quality control documents and review oligo manufacturing history, for troubleshooting purposes.
Resolve complaints by determining the cause of the problem, selecting and explaining the best solution to solve the problem and expediting resolution to the customer’s satisfaction.
Handle BVBA and INC manufactured Best Efforts.
Assist EMEA customers with Synthetic Biology related enquiries, including but not limited to, generating quotes, processing orders, lab requested cancelations and Best Efforts etc.
Develop and deliver technical training for IDT products and end-use.
Maintain a permanent collaboration with relevant groups within the organization (SBS, SAS, manufacturing etc.).
Document all incoming and outgoing customer interactions in IDT’s Customer Relationship Management (CRM) database.
Support other IDT service departments and Sales through consultation or escalation of product questions, customer issues and technical inquiries as needed.
Present technical information in regularly scheduled department meetings.
Be aware of IDT’s policy on and contribute to quality and environmental management by adhering to the requirements of the ISO 9001, 13485 and 14001 standards and internal procedures and work instructions.
M.S or Ph.D. preferred.
Strong understanding and experience using NGS bioinformatics algorithms/software, extensive Python and Galaxy experience preferred.
Advanced theoretical knowledge of, and practical experience in PCR and Next Generation Sequencing sample preparation workflows and troubleshooting is required.
Experience with NGS data analysis methods, approaches and troubleshooting is required.
Extensive understanding and experience in Next Generation Sequencing sample preparation workflows, and the Illumina, Ion Torrent, PacBio, etc. sequencing platforms is preferred.
Experience with cloning methods, specifically TA cloning and others is preferred.
Experience in a customer support or customer-facing role preferred.
Excellent computer skills that include Microsoft Office applications and proficiency in typing required.
Must be able to read, write and speak English fluently. Other languages preferred.
Must be able to search current scientific literature for potential relevant methods and techniques to acquire necessary information to influence the group’s development.
Must be able to interact in a professional manner with customers, employees and all levels of management.
What do we offer
An upbeat, open minded, international and dynamic environment is where we wish to welcome you. A close follow up and extensive training is how we wish to guide you. As a growing international company, we reward our associates with an attractive compensation and benefits package of which the details are outlined below.
Contract of indefinite duration
Full time (40h per week)
Group insurance (including pension plan, guaranteed income …)
End of year premium
Up to 32 days of time off per year
Interested? Well, there is more! To realize IDT’s potential, we invest in your potential. Opportunities will cross your path, enabling you to develop your career the way you want it.
All this within a cheerful and highly modern setting.
When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.If you’ve ever wondered what’s within you, there’s no better time to find out.