AT&T Principal Member of Technical Staff in Atlanta, Georgia
The Advanced Technical Support (ATS) Conexus Team provides Tier3 IP network support services for new technology insertion, MOP development to integrate network solutions and services and complex problem resolution for the following AT&T Internal (Domestic and International) Enterprise network environments: Enterprise Data Centers, Internet Data Center OAM, Administrative Buildings, Retail Stores, Central Office OAM, Perimeter Services (Business Partners, Affiliates, Cloud Service Providers, Internet).
Responsibilities include assisting leadership on major projects, infrastructure upgrades, technology migrations, and service delivery for major initiatives in collaboration with network design and engineering teams. Administer and maintain various multi-vendor network elements such as routers and switches. Working with architecture, engineering, and operation teams to develop and document device configuration and end-to-end network integration procedures utilizing standards and best practices. Troubleshoot and resolve high priority network outage events. Assist operations with the implementation of network and security technologies. Work with ATS peers to develop automation using Ansible to deploy, modify and upgrade network services. Work with vendors and architecture teams to investigate next generation solutions for integration into AT&T Internal Enterprise (Conexus) network. Review compliance and network infrastructure audit findings and develop mitigation plans to address vulnerabilities.
Perform lab testing on documented procedures and risk assessment prior to production deployment. Utilize tools to monitor the health of the production environment and work with operations front line teams to address escalations for production issues. Drive vendors to define root cause for network failures/undesirable performance by demanding superior quality.
Bachelor’s or Master’s in Engineering, Mathematics, Computer Science, Information Security Operations, Cybersecurity or Technology Equivalent plus minimum of 5 years of relevant experience in Security and Data Networking. Must be available for On-Call Support.
CCIE or equivalent experience in IP routing and switching.
Extensive experience managing and supporting Cisco routers and switches (IOS, IOS-XE, IOS-XR and NX-OS).
Extensive experience with
LAN switching topologies: 10/100 Ethernet, GigE, 10GigE, 40GigE, 100GigE
LAN switching technologies: STP, 802.1Q, LACP, RSPAN, MLAG, VPC
WAN physical protocols: HDLC, PPP, Ethernet
Routing protocols: mBGP, OSPF, IS-IS
IP Services: IPSEC, VoIP, SIP, IP Multicast, PIM, NAT, HSRP, VRRP, PBR, GRE, VTI
Other technologies: MPLS, QoS, WiFi
(Desired) Other vendors: Juniper, Arista, Palo Alto (Firewalls), F5 (Load Balancers)
Experience with scripting languages and tools UNIX/LINUX/SHELL/PERL/EXPECT/Python and Ansible playbooks.
Experience troubleshooting issues utilizing Wireshark or other packet capture and analysis tools.
4-6 years of experience with security solutions and products preferred. Functional understanding of overall computing environment (Network, Operating Systems, Client Platforms, Firewall, Cloud). Deep understanding and experience of implementing network solutions and services into a complex, dynamic technology environment.
Detailed oriented & analytical; organized with documentation and change management activities. Strong work ethic: ability to work independent of direct supervision. Must be a team player, drawing energy and drive in working with others (collaborative). Strong verbal and written communication. The candidate will work closely with the Labs Organizations (TechArch), Corporate Security (CSO), and Technology Planning and Engineering and Lifecycle Management to define requirements to ensure successful deployments of virtualized network solutions and ongoing maintenance of existing physical network elements. The scope of work will require in-depth knowledge of industry standards and best practices.
The Principal Member of Technical Staff position will require strong candidates who must be independent thinkers who will come up with ideas, not just be given ideas. Candidates must be able to work collaboratively within a small research group as well as with other teams such as Product Management, Network Engineers and Service Managers.
Entry into this title requires Technical Title Plan (TTP) Board Approval. This position requires an individual with proven technical skills within a specific technology discipline. Individuals attaining this technical level will have or be capable of exhibiting significant contributions in specific complex technical areas. Their contribution can be external to the company but shall be primarily internal. They shall be recognized in the company as a technical leader within a specific area and may lead projects of small to medium size and technical breath. In addition, the individual will have worked or be capable of working on projects of high complexity, where analysis of data requires in-depth evaluation of various factors, using knowledge and expertise derived from strong educational background and progressive experience. Supervisory: No
Working as a Principal Member of Technical Staff, you will be required to demonstrate your highly technical skills within a specific technology discipline. To attain this technical level, you will be required to have or be capable of exhibiting significant contributions in specific complex technical areas. Your contribution can be external to the company, but shall be primarily internal. As the Principal Member of Technical Staff, you will be recognized in the company as a technical leader within a specific area and may lead projects of small to medium size and technical breath. In addition, you should have worked or be capable of working on projects of high complexity, where analysis of data requires in-depth evaluation of various factors, using knowledge and expertise derived from strong educational background and progressive experience.
Overall Purpose: Develops solutions to complex business and technical problems or issues of complex scope using advanced engineering and scientific principles.
Key Roles and Responsibilities: Applies engineering principles and practice in broad areas of complex technical project work that requires in-depth analysis using advanced techniques, knowledge, and expertise. Provides technical expertise within project teams.
Job Contribution: Expert level technical professional. Technical SME within organization. Contributes through own development of advanced technologies/concepts with global reach or industry application. Has direct impact on creation of technical products/services. Serves as a role model and mentor.
KNOWLEDGE Has extensive specialized technical expertise. Applies expert knowledge and broad understanding of multiple disciplines. Integrates expert knowledge of technical principles/methods of multiple disciplines with knowledge of products/services and internal operations. Advisor on ATT technologies/systems/procedures.
ANALYSIS/PROBLEM SOLVING Solves complex, critical problems related to significant and unique issues. Uses extensive research and interpretative thinking. Utilizes innovative methods in developing solutions. Works on abstract problems requiring evaluation of intangible variables.
INDEPENDENCE Guided by functional goals/objectives. May influence organization goals/objectives. Applies discretion to develop innovative solutions to problems without precedent.
CONTRIBUTION TO ATT TECHNOLOGY Lead contributor on critical projects/technology initiatives. Develops enterprise-wide integrated solutions. Contributes to complex and innovative business solutions to achieve strategic objectives.
COMMUNICATION Provides technical expertise to peers across the company. Actively promotes good working relationships. Develops mutually beneficial strategic alliances with customers.
Education: Required: PhD, Masters or Bachelors degree in an approved field such as Computer Engineering, Computer Science, Electrical Engineering, Electronic Engineering or Mathematics from an accredited university. Refer to the Technical Title Plan for a complete list of degrees.
Experience: PhD in an approved field with a minimum of 4 years of relevant experience or Masters in an approved field with a minimum of 6 years of relevant experience or a Bachelors in an approved field with a minimum of 8 years of relevant experience. Technical Career Pathway (TCP) role. Entry into this title will require TCP Governance Board review.
Required Qualifications -
Entry into this title will require Technical Title Plan (TTP) Board Approval.
Candidate shall have a PhD in an approved field from an accredited university and a minimum of 4 years of relevant experience, or a Master's degree in an approved field from an accredited university and a minimum of 6 years of relevant experience, or a Bachelor's degree in an approved field from an accredited university and a minimum of 8 years of relevant experience
Five or more years experience with networks, network protocols, and IP networks and at least seven years of experience with web development using PHP, Perl, Action script and Java programming through all phases of the software development lifecycle
A strong understanding of security technology in the areas of VPN, firewalls, proxy, and IDS/IPS as well as experience in Linux, Solaris and Windows
Candidate must have a strong communication skills both verbally and written as well as strong problem solving skills
Ability to balance and prioritize work and work independently and as part of a team
Previous experience as a system tester and experience in a lab test environment
Desired Qualifications -
CISSP, CCNA certification, or GIAC Certified Intrusion Analyst (GCIA)
Check Point VSX experience
Crossbeam, Fortinet and Cisco configuration experience
TS/SCI Government Clearance
Network and Hardware support experience as well as database design
ISP Services Planning and Architecture
ICDS Service Planning and Architecture
ISP level data networks experience
Hands-on experience with performance and security test gear
Understanding of Internet security threats and mitigation techniques
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