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Delta Air Lines, Inc. Program Leader, Employee Communications - In-flight Service (IFS) in ATLANTA, Georgia

Program Leader, Employee Communications - In-flight Service (IFS)

United States, Georgia, Atlanta

Corp Comm

14-Sep-2021

Ref #: 9498

How you'll help us Keep Climbing (overview & key responsibilities)

  • Create, develop and execute communications strategy and tactics for specific client groups in assigned departments within the IFS division. Responsible for multiple departments within the Division/Business Unit.

  • Lead IFS divisional communication projects for cross-divisional communications

  • Write and edit memos, speeches, talking points and presentations for senior leaders and execute project-level communication plans for IFS leadership

  • Ensure correctness and completeness of operational communications for frontline team members

  • Use mass communication methods and innovative uses of technology, which could include email distribution, web portal postings, memos, videos, Workplace by Facebook (SkyHub) and DeltaVision to strategically communicate corporate and divisional information, updates and newsApply strategic and critical thinking attributes and use project management methodology for implementation of new communication products, tools and technical enhancements

  • Serve as a partner and consultant to other communication team members, including within In-flight Service, Corporate Communications, Employee Communications, with divisional partners and stakeholders across the Delta system.

  • Responsible for the development of the client groups’ culture storytelling strategy

  • Identify innovations and improvements to current communication methods (e.g., social media, multi-media).

  • Build and enhance communication vehicles and tools to meet the needs of the audience.

  • Manage divisional webpages within the company intranet

  • Assist with ongoing measurement plan for communications effectiveness for measuring progress against goals

  • Partner with senior leaders to measure effectiveness of communications, draw insights from analytics and make necessary recommendations for improvement

  • Responsible for training, mentoring and developing new team members

  • Support company’s goal of open, honest and direct communications

What you need to succeed (minimum qualifications)

  • Must have a minimum of 5 years relevant work experience in corporate communications, divisional communications, and Public Relations/Communications agency.

  • Must have demonstrated expertise with Associated Press style

  • 3 years’ of experience copyediting, writing business communications, writing executive speeches and letters

  • Minimum of 5 years of advanced knowledge of MS Office (Excel, Word, PowerPoint, Adobe, Photoshop) required

  • Minimum of 3 years’ experience with web publishing tools and website maintenance/development and/or digital media experience is required

  • Minimum of 3 years of project management experience is required

  • Storytelling experience strongly preferred

  • Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for U.S.-based job, if not currently employed by Delta Air Lines, Inc.

What will give you a competitive edge (preferred qualifications)

  • Bachelor Degree in Journalism, Communications or similar field strongly preferred; equivalent work experience will be considered

Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process. To request a reasonable accommodation, please click here

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