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WellStar Health Systems Patient Access Specialist III in Austell, Georgia


How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar,our mission is simple, yet powerful:to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.


The Patient Access Specialist III Schedistrar I is responsible for scheduling outpatient procedures, gathering patient, guarantor, and insurance information, and entering the information in the health information system. The Patient Access Specialist III Schedistrar I manages scheduling requests from both patients and physician offices via phone, fax, paper requisition, and other acceptable forms of communication. The Patient Access Specialist III Schedistrar I also provides visit-specific information to patients in preparation for their scheduled services and answers and triages patient questions and requests. Changing business needs can necessitate changes in work responsibilities


Required Minimum Education: High School Diploma (HSD) or General Educational Diploma (GED)

Preferred Minimum Education: Associates Degree

Required Minimum Experience: Must possess at least one year of healthcare experience in Patient Access Services,

Practice Operations, or Patient Financial Services. Bachelor’s degree or higher may substitute for experience.

Preferred Minimum Experience: 2 years of related experience in a healthcare setting. At least one year in a healthcare setting performing financial counseling or functions consistent with preservice operations including healthcare collections.

Required Minimum Skills: Effective communication skills (both written and verbal) with the ability to communicate with various members of the healthcare team. High attention to detail, self-directed and a positive attitude are essential. Effective problem solving and critical thinking skills. Typing or data entry competency of at least 40 words/minute. Cash handling and balancing. Demonstrated professionalism, effective communication skills and active listening skills. Working knowledge of patient registration systems and intermediate Microsoft Office Suite are preferred. Epic experience preferred.

Preferred Skills: Knowledge of medical terminology, CPT codes, HCPCS & ICD-10 codes. Detail understanding and interpretation of Explanation of Benefit’s (EOBs).

Required Minimum Certification: Certified Revenue Cycle Representative* (CRCR).

*CPAR or CHAA are acceptable minimum certification for hire, and CRCR must be obtained within 120 days of hire.

Other: Mandatory completion of:

Patient Access Services (PAS) Operations Onboarding Training followed by a minimum passing score of 90% on final exam within 45 days of hire. Staff who do not pass will no longer meet the minimum requirement and will subsequently have the option to meet with the Talent Acquisition Specialist to assess other positions available within the health system.

PAS employees who successfully complete the PAS onboarding exam will have the option to progress through enrollment to the WHS Enterprise Membership - HFMA Certification program, subject to PAS leadership approval.

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Join us for outstanding benefits and development opportunities. We also offer state-of-the-art technology, professional support and advancement, and colleagues that rank amongst the best in the country. The WellStar culture of caring has also been nationally recognized three years in a row by Fortune Magazine as one of the “100 Best Companies to Work For”. Step up to your potential. Find out more and apply today.

WellStar is an equal opportunity/affirmative action employer. All applicants are considered without regard to race, color, religion, sex, age, national origin, disability, veteran status or any status which is protected by local, state or federal law.

Job ID 2021-70983

Position Type Full-Time

Department Patient Access Services

Facility WellStar Cobb Hospital

Category Professional

City Austell

Shift Days

State Georgia