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IBM Salesforce Project Manager, Customer Success - 7Summits in Austin, Texas

Introduction

7Summits, an IBM Company, is the leader in community-driven digital transformation solutions that empower customers, enable partners, and unleash employees. Our proven approach combines strategic consulting, user-centered experience design, and deep technical expertise to improve clients' business processes through collaboration and automation.​

Our Salesforce Lightning Accreditation recognizes our suite of solution accelerators, including Community Lightning Bolts and Lightning Components. These proprietary tools help clients implement high-quality solutions faster.​

7Summits, an IBM Company, is a Salesforce Platinum-level Consulting Partner, a two-time recipient of Salesforce Venture funding, and is recognized by industry analysts and observers as a standout digital solutions provider.​

Your Role and Responsibilities

The Project Manager is a member of the Customer Success team, which provides post-implementation support to our clients' Salesforce solutions. Key responsibilities this role is expected to effectively demonstrate are as follows:

  • Serve as assigned customers' primary, day-to-day point of contact during engagements

  • Establish engagement work plans, with input and buy-in from customer stakeholders, that define engagement activities/tasks, dates/duration and resources

  • Coordinate the cross-functional 7Summits team assigned to your engagements, typically comprised of a combination of business analyst, technologists/developers and designer, in order to execute engagement work plans and deliver high-quality deliverables that satisfy customer requirements, objectives and/or acceptance criteria

  • Produce project management documentation, such as project project timelines, meeting materials, status reports, budget reports, and other project documentation using 7Summits templates, tools and standards

  • Regularly communicate project status with external and internal stakeholders, including key accomplishments, next steps, issues/risks/items for management attention, and project financials

  • Effectively identify and mitigate/manage engagement risks and issues

  • Manage engagement scope, schedule, budget and resources

  • Work collaboratively with onshore/offshore development team members

Required Technical and Professional Expertise

  • 1+ year(s) experience of project coordination or project management for technology-centric/digital projects.

  • Familiarity with project management methodologies (i.e. waterfall, agile).

  • Experience with project management software/tools (JIRA preferred).

  • Proficient in Google G-Suite or Microsoft Office.

  • Good interpersonal skills and communication skills.

  • Ability to work independently and handle change and shifting work priorities, multiple concurrent projects/tasks.

Preferred Technical and Professional Expertise

  • Experience with Salesforce Sales Cloud, Service Cloud, Community Cloud and/or Marketing Cloud (preferred).

  • Completed Salesforce Administrator certification (preferred).

About Business UnitIBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.

Your Life @ IBMWhat matters to you when you're looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBMIBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location StatementIBM offers a wide range of resources for eligible IBMers to thrive both inside and outside of work. In addition to a competitive benefits program consisting of medical and life insurance, retirement plans, and time off, eligible employees may also have access to:

*12 weeks of paid parental bonding leave. Family care options are also available to support eligible employees during COVID-19.

*World-class training and educational resources on our personalized, AI-driven learning platform. IBM's learning culture supports your restless attitude to grow your skills and build the depth and scale of knowledge needed to achieve your career goals.

*Well-being programs to support mental and physical health.

*Financial programs that empower you to plan, save, and manage your money (including expert financial counseling, 401(k), IBM stock discount, etc.).

*Select educational reimbursement opportunities.

*Diverse and inclusive employee resource groups where you can network and connect with IBMers across the globe.

*Giving and volunteer programs to benefit charitable organizations and local communities.

*Discounts on retail products, services, and experiences.

We consider qualified applicants with criminal histories, consistent with applicable law.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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