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IBM Application Consultant: ServiceNow in Bangalore, India

Introduction

IBM Application Consultants work directly with our clients on key initiatives. You will have the opportunity to build an in-depth understanding of their business issues and implement organizational strategies that drive adoption of change. We are looking for experts who can build credibility and trust with our clients and provide knowledge that addresses individual and unique business needs.

Your Role and Responsibilities

IBM Application Consultants work directly with our clients on key initiatives. You will have the opportunity to build an in-depth understanding of their business issues and implement organizational strategies that drive adoption of change. We are looking for experts who can build credibility and trust with our clients and provide knowledge that addresses individual and unique business needs.

As ServiceNow Developer, you are responsible for core system configuration. Gathering and documenting user and process requirements, functional requirements, and developing technical requirements. Developing workflow customizations and supporting the Service transformation teams.

If you thrive in a dynamic, collaborative workplace, IBM provides an environment where you will be challenged and inspired every single day. And if you relish the freedom to bring creative, thoughtful solutions to the table, there's no limit to what you can accomplish here.

Responsibilities:

  • Understanding client business processes and service needs and working with the client to demonstrate how ServiceNow modules will support these processes

  • Provide guidance to the client and to ServiceNow technical resources in the implementation of the to/be processes. Advise on all things functional and operationally related to ServiceNow implementation projects

  • Collaborates with other IT functions to design solutions for complex problems and understands end-to-end business processes

  • Designs and develops integration solutions, data migration strategies and tools

  • Designing end to end solutions in ServiceNow.

  • Responsible for creating HLD/LLD.

  • Collaborate with other business and technical teams.

  • Integration experience through web services (SOAP and REST) and/or other technologies

Required Technical and Professional Expertise

  • Overall 7+ years of experience with 5yrs of ServiceNow experience.

  • Have worked on multiple integrations of ServiceNow-Monitoring Tools

  • Hands-on development experience with SOAP, RESTful API, scripting with ServiceNow

  • Solid understanding of the overall NOW platform and integrations

  • Experience with ServiceNow development tools including Studio, Flow Designer, and Integration Hub

  • Proficient in Event Management

  • Solid understanding in Servicenow development, implementation, integration, java script, UI policies, UI action, work flow, business rule, client script

  • Able to train users and analyze new SNOW functionality requests.

  • Proficient Functional knowledge of the all ITSM module of ServiceNow.

Preferred Technical and Professional Expertise

  • Relationship building with business and customers

  • Active listening, negotiation, problem solving

  • Team building

About Business UnitIBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.

Your Life @ IBMWhat matters to you when you're looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBMIBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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