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Fiserv Leasing Business Change Manager in Basildon, United Kingdom

Business Change Manager – Fiserv Leasing (‘FDGL’)

Fiserv/First Data Global Leasing (FDGL) is the specialist leasing finance business for Fiserv in the UK & ROI. We currently support a number of Joint Venture Bank Partners (e.g. Cardnet & AIB), Direct businesses (e.g. UK Global Business Solutions - GBS) and Independent Sales Organisations (ISO) by providing a range of Lease options for traditional POS Terminals and Rental Agreements for our Clover EPOS solutions.

We are looking for an enthusiastic, ambitious individual to join our fast paced and dynamic leasing team to contribute towards our growth, success, and your career aspirations.


A key member of the Fiserv Leasing leadership team. Responsible for delivering complex business change, process improvement initiatives, solution design & strategic projects on time and within budget. Whilst ensuring Leasing business project delivery & operating model governance standards are met.

Deliverables & Responsibilities

  • Managing Business Process, Solution & Change Initiatives – Responsible for owning, managing & driving complex, high priority revenue generating, or strategic projects & solution design. Or component phases of larger programmes, with minimal supervision. Including risk and issue management.

  • Project Delivery & Governance – Ensures all Leasing initiatives are delivered within agreed timelines and budget constraints. Following Business Change governance through all phases of the delivery lifecycle, from kick off through to production implementation. Facilitates and manages communications and presentations to business stakeholders of all levels.

  • Leasing systems – Working closely with the Leasing systems team to understand & improve leasing system platforms and provide support & bandwidth. Analyse and provide solutions and guidance to the leasing leadership team. Partner with Fiserv & 3rd Party technical teams as required.

  • Collaboration & team work - Finance, operations, compliance/audit & legal liaison.

  • Business Process mapping & process re-engineering & change management.

  • Reporting – Provides regular reporting on project and initiative status including critical path, dependencies, risks & issues & budgets.

  • Support the GM Leasing & Asset Management, and collaborate with the wider business teams where required.

Key Performance Behaviours

  • Consistent project delivery & approach to deliver projects to timeline and budget. Manage risks and issues avoiding surprises.

  • Ability to understand and resolve complex issues and make recommendations and decisions.

  • Ability to understand leasing systems & technology. Improve leasing system platforms and technology. Analyse and provide processes, solutions and guidance to the leasing leadership team.

  • Governance and standards embedded within the Business Change Team

  • Comfortable dealing with multiple tasks simultaneously and managing priorities

  • Confident, able to build credibility with stakeholders and other decision makers

  • Constructively challenges the status quo to drive and deliver improvements

  • Ambitious, takes ownership, sets challenging stretch objectives

  • Can do attitude, flexible, self-starter, works independently with little supervision

  • Able to think strategically and manage delivery tactically and through others

  • Effective communicator at all levels, internally & externally and including executive stakeholders

  • Builds strong mutually beneficial relationships

  • Incident Management

Pre Entry Requirements

  • Project Management, Business Change, Process Management, Business Intelligence & Systems and Technology experience

  • Relevant professional qualifications – PRINCE2, Six Sigma, Agile, Business Change would be an advantage

  • Proven success in delivering complex projects on time and within budget

  • Proven problem solving skills from problem assessment to solution selection

  • Ability to identify alternatives and make contingency plans

  • Capacity to embrace change and quickly adapt to new situations, changes in direction, and altering priorities

  • Proven ability to thrive in a fast paced, dynamic environment

  • Advanced MS Office Suite Including MS Project, MS Visio & Excel

  • Knowledge Infolease, MSA, Salesforce, SharePoint, IPG, POS, Clover EPOS

Well-being at Fiserv

Our associates are the most important part of our business. To solve complex business challenges and create differentiated value for Fiserv clients, it's important that our associates are able to give their best at work every day. This means feeling great in all aspects of their lives, as it relates to physical, financial, emotional and social well-being.

Our People

At Fiserv, our culture starts with our people. Want to learn what associates from across the company do or what it's like to work at Fiserv? Get to know us ( .

Our commitment to Diversity and Inclusion

Fiserv actively supports and encourages diversity in our workforce. Fiserv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin or disability'