TEKsystems Desktop Support Specialist in Beverly Hills, California
POSITION TITLE: Desktop Support Specialist
DEPARTMENT: Desktop Support Specialist Information Technology
RESPONSIBILITIES The Desktop Support Specialist under IT Management provides day-to-day desktop support and other technical operations for the Organization as required.
.Maintains accurate IT Asset Inventory and assist in acquisition, deployment, support, andretiring of IT assets based on established IT Life Cycle management.
.Provides support for IT Assets, such as computers, monitors, phones, mobile, tablets,printers and other equipment.
.Provides highly satisfying services and support for all level of users in the Organization,including staff, members, vendors and partners.
.Administers all duties in accordance with established policies, procedures and standards.
.Effectively and efficiently manage the life cycle of the service request, including detaileddocumentation as well as escalation (when necessary and appropriate).
.Ability to multi-task and prioritize work assignments and trouble tickets as necessary toensure that help requests are resolved in a timely manner.
.Basic understanding and troubleshooting skills for IT hardware, software, network andprinters.
.Audio/Visual support – preferred
.On-call and after-hours work as needed for urgent escalations
.Other duties as required by IT Management.
.Minimum of 3 years’ experience in installing, troubleshooting, and/or maintainingsoftware and hardware installations, upgrades and related activities.
.Must be a customer service focused, self-motivated professional.
.Ability to interface effectively with end users and non-technical people.
.Strong interpersonal skills with a positive and enthusiastic attitude.
.Ability to quickly learn systems with little or no documentation.
.Continuous learning of new systems, business processes and concepts are a must.
.Strong knowledge of Windows Operating System and Apple.
.Demonstrated ability to think “outside-the-box”, performs research, and operatesindependently in order to devise solutions to difficult problems.
.Demonstrated ability to work with executives, staff, and vendors who have varyingcomputer skills.
.Demonstrated ability to manage stress appropriately and professionally.
.Demonstrated ability to operate as a team member, supporting departmental decisions,policies and procedures with a positive attitude and communications (both to teammembers and other staff).
.Ability to create and maintain technical documentation.
.Excellent oral and written communications skills required.
.A+, MSDT, or Help Desk certification preferred.
.Ability to lift and carry 40 lb. loads.
Windows, Desktop, Laptop, Mac
Top Skills Details:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email firstname.lastname@example.org. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.