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Cedars-Sinai Senior Patient Service Representative - THO in Beverly Hills, California

Every Skill, EveryEffort, Everything We Have

Are you passionate

about helping people? Do you want to make a difference in people’s lives?

Do you want to be a

part of something greater? To get exposure to many different disciplines while

making a positive impact on the lives of a diverse patient population? At

Cedars-Sinai you'll learn from dedicated healthcare professionals every single

day and use state-of-the-art facilities to do something incredible – for

yourself and for others. You will support the physicians and nursing staff in

the delivery of health care by performing a variety of medically related tasks.

As a member of the

patient care team and the primary point of patient contact, the Senior Patient

Service Representative is responsible for positive patient relations, proper

telephone communication, appointment scheduling, patient registration, as well

as payment and co-payment collection. This position also performs routine

duties associated with the collection and maintenance of current patient

demographics and insurance information.

The Senior Patient

Service Representative is able to independently perform these responsibilities

based on the standard work for their department with minimal supervision.

Job Duties and


  • Check-inand out patients and collect co-payments/give receipts/reconcile payments;verifies that patient demographic and insurance information is correct inCS-Link

  • Scheduleappointments, complete patient registration, collect patient payments andto provide a high level of patient service

  • Identifiesopportunities for improvement within CS Link and department workflows

  • Asliaison coordinates administrative support activities including facilitiesmanagement, patient billing, utilization management, quality management,risk management, human resources, and payroll; ability to establish andmaintain relationships with peers, physicians, patients and otherdepartments

  • Coordinatescommunication between patients, family members, medical staff,administrative staff, insurance plans, and other departments

  • Managesphysician master schedules and organize all schedule changes asinstructed; handle patient/provider correspondence as instructed

  • Processand track referrals and authorizations for various insurance types

  • Managespatient care flow and assist with monitoring CS-Link message pools andstandard work

  • Explainspolicies, procedures, or services to patients using administrativeknowledge

  • Activelyparticipates in daily huddles and staff meetings with topics andpresentations to promote positive and effective team work



  • HighSchool Diploma and/or GED required

  • AssociatesDegree/College Diploma preferred


  • 3years of experience working as a Patient Service Representative in anoutpatient medical office setting required

  • 5years of experience working as a Patient Service Representative in anoutpatient medical office setting preferred

  • Demonstrateslevel of expertise in medical insurance, referral process and benefitsplans

  • Preferexperience with CS-Link/Epic Healthcare

Cedars-Sinai is an EEO employer. Cedars-Sinai does not unlawfully discriminate on the basis of the race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer-related or genetic characteristics or any genetic information), marital status, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law.