Monarch Casino & Resort, Inc. Players Club Representative $17 + tips + sign-on & referral bonuses in Black Hawk, Colorado
Job Title: Players Club Representative
Starting at: $17 + tips
Status: Full Time
Shift: Days, Swing
Other Compensation: Bonus Eligible
Live and work where you vacation! Earn extra cash for the Holidays!
We are offering $400 sign-on + up to $2,000 for each referral that starts by December 7th.
Luxury matched only by the sublime beauty of the Colorado Rockies awaits you in our all new ULTIMATE resort. Experience everything that surrounds our beautiful location in the heart of the Rocky Mountains, including world-class skiing, fishing and horseback riding.
Monarch’s ultimate resort features a Chophouse, 24/7 Café, Buffet, and Bistro Restaurant (coming soon). Experience the heart-pounding gaming action on our newly-expanded casino floor, featuring over 1,200 of the hottest slot machines, 40 table games including: black jack, Pai Gow, roulette, and baccarat with unlimited betting; a new poker room and sports betting room coming soon. On our 23rd floor experience breath taking panoramic mountain views in our Spa, Fitness Center, and Pool.
As a Players Club Representative you are responsible for identifying guests without Club Monarch memberships and assisting them in the process of getting a membership. You will promote Monarch Casino Black Hawk and Club Monarch in all day-to-day duties and greet guests with exceptional guest service.
Open Club accounts and promote Club Monarch membership.
Able to read and input guest information in casino marketing system including driver’s license, state ID, passport or military ID.
Communicate the benefits and rewards of Club Monarch membership using persuasion skills and motivated enthusiasm.
Provide exceptional customer service to all guests of the casino.
Support the marketing department as needed.
Maintain security and confidentiality of all patron files, records, lists and of all casino information.
Adhere and comply with all casino policy and procedures, internal rules and regulations and abides by all regulations of the Colorado Department of Gaming.
Prior experience in hotel or gaming industry preferred.
Prior experience with clerical and office work preferred.
Knowledge and experience in Club Services, VIP services or Front Desk Services of a casino/hotel property preferred.
Must be able to obtain and maintain a Colorado Gaming Support License.
Knowledge of computer applications such as Microsoft Office and player tracking systems.
Ability to work all shifts, weekends and holidays is required.
Must be able to provide a high level of customer service at all times.
Must have excellent interpersonal skills with the ability to listen and verbally communicate with guests both in the casino and at external events.
Must be able to work in and facilitate a team environment.
Must keep a well-groomed professional appearance.
Must be able to meet deadlines, work under pressure and maintain professionalism in a fast paced and stressful work environment.
Strong verbal and written communication skills are essential.
Not only does Monarch offer a luxury experience for guests we offer luxury benefits to our Team Members as well!
Full Time Team Members (30+ hours) will enjoy the following benefits and perks:
2 Weeks PTO within your first year of employment
6 Observed Holidays and Holiday Pay
Health Benefit Insurance Package after 90 days includes: medical, dental, vision, life insurance, short term disability, 401k with company match
Part Time and Full Time Team Members (TMs) will enjoy the following benefits and perks:
1 Free Hot Meal per shift and Unlimited Coffee, Tea, Soft Drinks
Up to 48 hours of Sick Pay for Team Members Under 30 hrs per Week
80% Subsidized Bus Transportation Options – most GRAVE positions 100% Subsidized
Free Covered Parking
Education/Tuition/Certification Reimbursement (up to $6,000 per calendar year)
Wardrobe/Uniforms and Dry Cleaning Provided Free of Charge for most positions
Career Development and Advancement Programs
Team Member Anniversary Recognition (earn resort credit, vacation trips and more!)
Team Member Hotel, Retail, and Spa Discounts
Don’t want to drive to Black Hawk? You don’t have to! Check out these casino bus routes at www.casinoshuttle.com or www.aceexpresscoaches.com. As a Team Member of Monarch, we subsidize your bus transportation from 80% up to 100%!
An Equal Opportunity Employer: Monarch Casino Black Hawk does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information or any other status protected by law or regulation. It is Monarch’s intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.
Subdivision: Casino, Hospitality
External Company Name: Monarch Casino Resort & Spa Black Hawk
External Company URL: https://monarchblackhawk.com/
Street: 488 MAIN STREET