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Trinity Health Practice Manager Bown Crossing Clinic Full-Time in Boise, Idaho

Employment Type:Full timeShift:Day Shift

Description:At Saint Alphonsus Health System, we are looking for people who are living out their calling. We want you to be passionate about coming to work, and challenged to achieve your potential. Living by these virtues, we pride ourselves on exceptional service and the highest quality of care.

The Saint Alphonsus Medical Group (SAMG) is looking for a collaborative, business savvy, and personable Practice Manager for our Bown Crossing Family Medicine and Urgent Care clinics located in East Boise. This is an established and busy clinic and have a very enthusiastic and patient-centered provider group.

Position Details: As the Practice Manager of this clinic, you would oversee the day-to-day operations of the practices including 5 Physicians, 2 Physician Assistants, Lead RN, Lead Patient Service Rep, RNs, LPNs, MAs, and front office staff. You would be responsible for workflow functions, outcomes, customer satisfaction and quality measures of the practice with the result of meeting or exceeding the established financial and other objectives set in cooperation with medical group leadership.

We are looking for a candidate that has thorough knowledge of ambulatory healthcare operations and customer requirements, has strong collaboration skills, solid analytical skills, and a great deal of self-initiative.

If this sounds like a great fit for you, please continue reading to find out more!

About the Bown Crossing Health Plaza:

Located on East Parkcenter Boulevard next to Riverside Elementary School, Bown Crossing Health Plaza provides convenient care for East Boise residents and commuters. Our caring providers are dedicated to providing the best care possible by taking the time to listen and explain treatment options that help patients make decisions with confidence. From family medicine to urgent care and physical therapy services, we provide access to quality healthcare services for all your family needs.

Learn more about the Bown Crossing Health Plaza:

Education\Experience Requirements:

  • Must possess knowledge normally acquired through completion of a Bachelor’s degree in business or healthcare related field, with eight (8) or more years of related experience; or equivalent combination of education and experience.

  • 2 years of supervisor/manager experience required.

    Primary Responsibilities :

  • Leadership/Management : Leads via vision and values, sets challenging and productive goals and motivates providers and staff to achieve them. Serves as the liaison between the providers and SAMG administration, between the hospitalist practice and other network departments, and as a liaison between support staff and providers. Serves as an effective change agent and champion for organizational goals.

  • Operations : Responsible for the day-to-day operations of the hospitalist practice, including organizing, and planning work, delegating assignments appropriately while maintaining accountability, and managing for results. Partners with medical practice physician leader to ensure appropriate physician coverage, patient and provider flow, quality outcomes, and collaborative relationships with all departments and specialties. Possesses sound understanding of hospital and provider payment models and performance measures. Responsible for billing/coding; ensuring appropriate ancillary support services; supply management, facilities/building management, and operational reporting. Helps facilitate process improvements via organizational excellence/Lean initiatives.

  • Human Resource Management : Responsible for hiring, orienting, supervising, coaching, disciplining, engaging, developing, and evaluating performance for all non-provider staff. Utilizes effective leadership and management skills to inform and engage staff and maximize their potential, communicating expectations, monitoring results and coaching for improvement. Maintains appropriate staffing levels and recommends staffing changes to meet customer needs. Ensures systems to monitor and improve staff competence. Assists staff in developing their skills and defining educational needs.

  • Customer Service : Responsible for patient, physician and employee satisfaction/engagement. Establishes systems and practices to build customer confidence and ensure a focus on patient centered care. Listens to and responds promptly to complaints, monitors customer service feedback, and implements strategies to improve outcomes. Develops a positive relationship with the practice medical staff leader and all physicians and providers.

  • Financial Management : Assists with establishing and monitoring budgets and taking action to ensure that financial and operational goals are achieved. Ensures timely (weekly/monthly) reporting of budget-related data. Develops reports on variances. Monitors all components of the billing function and revenue cycle. Plans and uses resources efficiently; purchases necessary supplies, recommends ideas to improve efficiencies or reduce expenses. Recommends capital equipment needs. Prepares complete, accurate and timely reports and presentations. Develops and implements work plans to achieve objectives.

  • Business Development : Recommends new ideas or services to help grow business and meet patient needs. Recommends changes to building/space, workflow, staffing, scheduling, etc. to improve services or increase volume. Helps maximize patient visits and access to care within the hospital and/or within the network. Implements and monitors business development plans. Assists new providers in orientation and on boarding. Works with marketing staff to develop marketing plan for new providers.

  • Quality and Complia nce : Ensures appropriate monitoring and reporting of quality measures. Ensures compliance with policies and procedures, the Organizational Integrity Program, OSHA, CLIA, State radiological safety standards, as well as any other local, state, or federal requirements applicable to the practice. Ensures compliance with insurance policies and procedures

  • Communication/Teamwork : Ensures appropriate and timely communications with staff, other hospital/network departments/clinics, and administration. Ensures key stakeholders are kept apprised of changes. Conducts staff meetings on a monthly basis. Meets with medical staff clinic leader on a regular basis to identify issues and problem solve. Promotes teamwork as a means of improving communication, issue identification and problem solving. Participates in organizational committees.

Colleagues of Saint Alphonsus Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout SAHS and Trinity Health.

Visit ( to learn more about the benefits, culture and career development opportunities available to you at Saint Alphonsus Health System.

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Saint Alphonsus and Trinity Health are committed to promoting diversity in its workforce and to providing an inclusive work environment where everyone is treated with fairness, dignity and respect. We are committed to recruit and retain a diverse staff reflective of the communities we serve. Saint Alphonsus and Trinity Health are equal opportunity employers and prohibit discrimination against any individual with regard to race, color, religion, gender, marital status, national origin, age, disability, sexual orientation, or any other characteristic protected by law.

Trinity Health's Commitment to Diversity and Inclusion Trinity Health employs about 133,000 colleagues at dozens of hospitals and hundreds of health centers in 22 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.Trinity Health's dedication to diversity includes a unified workforce (through training and education, recruitment, retention and development), commitment and accountability, communication, community partnerships, and supplier diversity.