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BT Lead Specialist Enhanced Services in Bristol, United Kingdom

Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

There are two things that we want to share with anyone considering joining us.

Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it.

Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at BT. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss smart working and how it might work for the job you are applying for.

About this role

The purpose of Service Platform function is to design, operate and deliver market leading Mobile networks. The success of the function is based upon customer centric KPIs and proactive fault resolution, monitoring & resolution processes.

The Mobile Operations teams support and manage system and service performance of services for Mobile Voice and Data services for all mobile brands.

This person will be a recognised expert in Data VPN technologies and the platforms and services used to host them, within the operational and test bed arena.

They must own and drive improvement initiatives to the Mobile Network Enhanced Services Support team and will identify, lead and drive through to completion service improvement initiatives, by influencing both internally and externally.

The role holder will provide technical expertise on behalf of the team, engaging in major projects, supporting delivery of new or changes to all Mobile Network supported technologies.

The Enhanced Services team is accountable for the delivery of complex business products and services into the network and ensuring the best customer experience for all Mobile Enhanced Services specific voice and data services.

This is a specialist technical role focussed on ensuring delivery and in life availability of our Infrastructure & Services.

Team members partake in incident, change & problem management as well as project related work. Members also participate in a 24x7x365 emergency callout rota.

You'll have the following responsibilities

Lead the team in accountability for the technical quality of the end to end Enhanced Services portfolio, ensuring systems deliver to the required level of service, to protect key business revenue streams.

Apply diligence & awareness in relation to potential infrastructure risks and vulnerabilities, paying particular attention to capacity and resilience.

To influence others and ensure the requirements of the team and Service Platforms are fed into discussions with 3rd Parties and internal groups including Design and Service Management. This will involve driving effective collaboration between parties to help deliver better service performance and quality.

Support and implement the strategy in respect of Data VPN, deploying new systems, configuration changes, managing upgrades and maintenance, whilst maintaining a high level of service availability, operational efficiency and quality.

Accountable for defining, producing, maintaining and improving service quality key performance indicators.

To be the recognised technical expert on all Data VPN monitoring tools. Create, influence and implement strategy for monitoring and tools implementation so that we understand our performance and service to our customers.

Influencing others in related Design teams and in technical meetings in order to improve the quality and operability of the service.

Be the technical lead during high impact incident situations.

May be required to take part in departmental shift/on-call rota as operational requirements dictate and in-line with company non-standard hours policy.

Ensure that individual and team skills and behaviours are developed in line with business and operational requirements.

Lead technical aspects of post incident reviews, driving technical improvement opportunities identified in relation to service improvement plans.

Ability to run projects independently & balance multiple work streams.

You'll have the following skills & experience

Recognised as a technical expert within Data VPN, with a detailed understanding of mobile data architecture, protocols, principles and services.

In-depth technical understanding of IP & 3G/4G networks.

Expert knowledge of common protocols e.g. in BGP, OSPF MPLS, VRFs, IPsec IKEv2, NAT, GRE, HSRP.

Experience of dealing with internal and external business customers, third party suppliers, and providing reliable communication between all parties.

The ability to influence and drive technical discussions in the area of mobile voice and data services, in order to drive improvements to the service delivery and performance.

To be able to present information clearly with impact to both technical and non-technical audiences.

Good analytical skills, and able to make judgements based on analysis of factual and qualitative information.

Strong organizational skills to managed, sequence & prioritize multiple workstreams

Experience with (one or many) programming languages Linux, Python, Ansible, Git, Docker & Kubernetes


Competitive salary 10% Bonus

25 days’ annual leave (not including bank holidays)

Discounted broadband & TV.

Pension (5% you 10% BT) and Share options available.

Flexible benefits to fit around you (My Rewards)

Discounted mobile phone plans.

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.

We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT (

How to Apply

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!

Job: Design and delivery

Title: Lead Specialist Enhanced Services

Location: GBR %26 Ireland-GBR-Avon-Bristol

Requisition ID: 169183