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Prose Director, HR Business Partner (Ops) in Brooklyn, New York

Commitment to Safety

Nothing is more important to us than safeguarding the health of our customers, employees, their families, and the community at large. Effective October 8, 2021, all US employees as well as all newly hired US employees are required to receive the COVID-19 vaccination (and provide proof) unless granted an approved exemption from this policy due to a medical reason, or because of a sincerely held religious belief.

Our Mission

At Prose, we don’t believe in “one-size-fits-most.” We create custom hair care that’s inclusive to all hair types, needs, and preferences. Each of our hair care products is customized to a person’s hair needs based on the results from an online consultation. The individual data is processed through a proprietary algorithm and made-to-order in the Prose lab using natural active ingredients. Marrying emerging technologies with the best in beauty, Prose is truly creating something special.

This is the opportunity to join a fast-growing startup and an energetic team that works together to deliver creative solutions that are transforming the way people think about and shop for hair care. We’re looking for talented problem solvers who lead with passion and who face any task with a positive mindset.

Position Summary:

A leadership role supporting people performance and engagement across the organization in order to achieve Prose’s commercial and social strategy. This role reports to the VP of People & Culture and leads and influences in the following areas: organizational design, leadership coaching, talent management, performance management, succession planning, career development, and people operations. Based in our Liberty View office, this role is the HR point of contact for all employees in Operations (100+ employees) and manages the People Operations Manager, overseeing HR administration, people ops, HR systems, and payroll & benefits. This role ensures that people are at the heart of the organization and adapts our culture and purpose to lead to Prose’s success.

Key Responsibilities

Director, HR Business Partner:

HR Business Partner to: Operations

The HR Business Partner will provide strategic, commercial, and operational Human Resources advice to support the business in making effective workforce decisions. The HRBP will collaborate with the broader People & Culture team to provide insights to ensure Centers of Excellence (CoEs) are able to design programs and initiatives that are fit for purpose. In turn, this position will implement, manage and evaluate HR projects and activities across the HR portfolio.

  • Serve as the people expert for above functions and understand what motivates and drives employees

  • Coach, challenge and influence team leads across all departments to develop the organizational capability required to enable delivery of business objectives; anticipate the changing needs of the business and drive active management and development of talent

  • Identify critical roles and capability gaps within functional teams and advise on how to develop and evolve in line with business needs

  • Develop effective ongoing relationships with people leaders and employees, establishing self as a credible, respected and valued partner

  • Champion the performance management and personal development planning process and ensure that leaders have the skills and capability to maximize the value of the process. Identify opportunities and engage team leads with ideas for improving team/individual performance, capabilities and overall effectiveness.

  • Support employee life cycle management processes such as on-boarding management, termination, personal data changes, internal transfers, and visa renewals of existing employees

  • Support employees and improve employee experience by providing end-to-end HR solutions to proactively resolve issues

  • Guide and coach staff on the behaviors that exemplify Prose’s values

Organizational Design & Effectiveness

  • Anticipate future business needs and design org development plans to meet them

  • Using data and insights, partner with managers to undertake organizational design that ensures efficiency, scalability, simplicity and collaboration

  • Assess and monitor workplace diversity, implementing programs to ensure Prose is positioned to make business decisions that are holistic and connected to its diverse customer base

  • Using insights from employee engagement surveys, create proactive action plans and interventions in partnership with managers to address opportunity areas and build upon strengths

  • In partnership with the VP of People & Culture, support re-organization projects that future-proof the organization

  • Create in-house org design tools for managers and HR Business Partners to use in the assessment and implementation of org design interventions (i.e. 90-day leadership transition playbook, change management tools, organization design framework, team effectiveness and work-style assessments)

  • Serve as the resident change management expert, providing advice to managers on small to large scale change initiatives

Performance Management

  • Optimize the performance management and personal development planning process

  • Design leader skills/capability training on Prose’s approach to performance management, our philosophy, and process

  • Guide managers on how to have meaningful and honest performance appraisals and career development conversations

  • Work with leaders to embed performance and accountability measures to ensure individual goals are linked to business strategies

  • Create a clear link to reward for high performance

  • Establish and maintain effectiveness external networks to keep abreast of industry trends as it related to performance management and reward

Key Candidate Requirements

  • 7+ years of progressive experience in human resources / people & culture

  • Demonstrated experience bringing forward valuable insights through HR analytics

  • Experience in workforce optimization, organizational design & effectiveness, talent management, performance management, and leadership development

  • Proven ability to influence stakeholders across all levels

  • Strong business acumen and commercial understanding; experience working with high-growth start-ups preferred

Prose Values

Intentional Inclusivity

  • We know the best ideas come from open minds and willingness to listen. While our products cater to the individual, an invitation into our process is always open to our community.

  • We value our differences and diverse backgrounds by communicating openly, managing with transparency and striving to understand one another’s perspective. It’s a key ingredient to our innovation.

Connected Collaboration

  • Our strength as a group will outlast our efforts as individual contributors. With offices across countries, staying inventive and agile deepens our clear vision and consistent communication.

  • We stay in a spirit of entrepreneurial collaboration: We do not have consensus at all times, but we trust one another to work toward our common goals. Our success is an expression and result of our progressive and gratifying teamwork.

Driven, Together

  • We value ownership and coaching that encourages employees to think constructively and creatively about the business. We view employees as leaders and individuals who are accountable, resourceful and responsible. Anyone and everyone is encouraged to lead.

  • We recognize that in order to continue thinking one step ahead, we will need to try new things. We strive to provide an open environment that accepts this truth, making space for new ideas to emerge.

Humanity Always

  • We assume good intentions in every interaction, keeping ourselves accountable for the climate we create. We seek to understand our co-workers through this lens of conscious benevolence, authenticity and fellowship.

  • We operate with the intention of preserving resources, creating an environment we can all live in – for our business and the world. Sustainable care is essential to our ethos as an organization. We take a mindful approach to how we think about our people (employees) and our planet.