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Prose People Operations Manager in Brooklyn, New York

Commitment to Safety

Nothing is more important to us than safeguarding the health of our customers, employees, their families, and the community at large. Effective October 8, 2021, all US employees as well as all newly hired US employees are required to receive the COVID-19 vaccination (and provide proof) unless granted an approved exemption from this policy due to a medical reason, or because of a sincerely held religious belief.

Our Mission

At Prose, we don’t believe in “one-size-fits-most.” We create custom hair care that’s inclusive to all hair types, needs, and preferences. Each of our hair care products is customized to a person’s hair needs based on the results from an online consultation. The individual data is processed through a proprietary algorithm and made-to-order in the Prose lab using natural active ingredients. Marrying emerging technologies with the best in beauty, Prose is truly creating something special.

This is the opportunity to join a fast-growing startup and an energetic team that works together to deliver creative solutions that are transforming the way people think about and shop for hair care. We’re looking for talented problem solvers who lead with passion and who face any task with a positive mindset.

Position Summary:

A People Operations role supporting people performance and engagement across the organization in order to achieve Prose’s commercial and social strategy. This role reports to the Director of People & Culture (US) and leads and influences in the following areas: compensation, payroll & benefits, employee relations, talent management, and HR administration & operations. This role ensures that people are at the heart of the organization and adapts our culture and purpose to lead to Prose’s success.

Key Responsibilities

Compensation, Payroll & Benefits

  • Establish a total compensation (base salary, bonus, equity) philosophy and strategy

  • Conduct compensation market benchmarking analyses on an annual basis

  • Communicate transparently with employees on Prose’s approach to compensation

  • Lead the launch of the annual salary review process, working with HR Business Partners

  • Oversee payroll administration (process, not execution)

  • Design a program of benefits and perks that provides employees with a menu of options to choose from based on their individual needs

  • Administer benefits (open enrollment, monthly audits, annual compliance audit)

  • Keep apprised of the latest industry trends in compensation and benefits

  • Ensure payroll administration runs smoothly for both hourly and salaried employees

  • Address any payroll and benefits questions from employees

Employee Relations

  • Design and maintain the HR investigations process, ensuring consistency in approach

  • Refine the corrective action procedure and train managers & the HR team on when and how to use it appropriately

Protect & Manage Risk

  • Awareness, management and advisory service on country and local employment regulations and legal matters

  • Health, safety and wellbeing management; adherence to country and local nuances

  • Establish and maintain core company policies and communicate effectively to all employees

  • Identify legal requirements and government reporting regulations and ensure policies, procedures, handbook, and reporting are in compliance.

  • Maintain knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law

HR Systems & Reporting

  • Oversee Prose’s payroll and benefits programs for both the US and France, working in partnership with HR counterparts in Paris

  • Own and operate our PEO system (Justworks) for all employee populations – ensure HRBPs, Recruiter, and HR Coordinators are trained in employee onboarding, terminations, and other data changes

Prose Values

Intentional Inclusivity

  • We know the best ideas come from open minds and willingness to listen. While our products cater to the individual, an invitation into our process is always open to our community.

  • We value our differences and diverse backgrounds by communicating openly, managing with transparency and striving to understand one another’s perspective. It’s a key ingredient to our innovation.

Connected Collaboration

  • Our strength as a group will outlast our efforts as individual contributors. With offices across countries, staying inventive and agile deepens our clear vision and consistent communication.

  • We stay in a spirit of entrepreneurial collaboration: We do not have consensus at all times, but we trust one another to work toward our common goals. Our success is an expression and result of our progressive and gratifying teamwork.

Driven, Together

  • We value ownership and coaching that encourages employees to think constructively and creatively about the business. We view employees as leaders and individuals who are accountable, resourceful and responsible. Anyone and everyone is encouraged to lead.

  • We recognize that in order to continue thinking one step ahead, we will need to try new things. We strive to provide an open environment that accepts this truth, making space for new ideas to emerge.

Humanity Always

  • We assume good intentions in every interaction, keeping ourselves accountable for the climate we create. We seek to understand our co-workers through this lens of conscious benevolence, authenticity and fellowship.

  • We operate with the intention of preserving resources, creating an environment we can all live in – for our business and the world. Sustainable care is essential to our ethos as an organization. We take a mindful approach to how we think about our people (employees) and our planet.

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