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RealPage Implementation Service Representative I in Cebu City, Philippines

RealPage is changing the technology real estate industry and our teammates know how to think big and leave their mark. If you want to join a globally progressive and inclusive company devoted to excellence, we are looking for you!

We are the leading global provider of software and data analytics to the real estate industry. We navigate clients toward the right decisions with data and technology insights they can only get from RealPage. Serving our clients is our highest priority and RealPage teammates are our greatest asset.

Come join a team where your work makes an impact every day!

RealPage Customer Success is comprised of a team of project manager and coordinators, consultants and product experts, success architects, implementation advisors, trainers, account managers and support reps that are committed to the client's ongoing successWe have built a cross-functional business strategy that evolves around the company mission and single goal which is to ensure the success of our customers.We offer a prescriptive methodology for successful deployments. Our standardized processes, methods and tools deliver reliable, measurable and predictable results, to reduce risk and increase speed to market.We've built a reputation for accelerated deployments. Our customers see rapid, valuable returns on their investments at every level of the organization.

The Implementation Services Representative I is responsible for converting client data into RealPage products and systems. Using established procedures, the ISR I is required to analyze client data and take the appropriate actions necessary to implement all requested products. This can include working with files in a variety of formats, including Excel, PDF, and hardcopies of files. Phone and email communication with clients will also be required throughout the implementation process.

ISR candidates are expected to master the skills required to implement at least one primary Leasing & Rents product center, which are Conventional, HUD (Section 8), and Tax Credit (LIHTC) based properties. The implementation of ancillary products, such as Facilities, Purchasing, and Affordable Waitlist will also be required.

Responsibilities for this position include but are not limited to the following:

  • Develop mastery of the conversion tools required to successfully implement RealPage products and services

  • Manipulate client submitted materials into a format useable by RealPage Conversion Utilities

  • Review client business practices and confirm data is converted in a way that best utilizes RealPage products

  • Complete accurate manual entry of data, from multiple sources, as required by the implementation process

  • Analyze reports produced through the implementation process to identify and make corrections as necessary

  • Confirm the results of the implementation process fulfill client expectations prior to completing each service

  • Document issues encountered through the implementation process using account management tools, such as Salesforce

  • Review complex orders to confirm that all services being provided have been properly requested

  • Perform peer review of the work produced by teammates to ensure it meets department quality standards

  • Communicate with clients to resolve complex issues with their submitted conversion materials, as required

  • Meet strict deadlines and manage multiple projects within a short time frame

  • Communicate with management regarding the status of assignments and any obstacles encountered that may hinder the achievement of designated goals

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  • Must be graduate of Accounting, Finance or any Business-related course

  • With at least 1-2 related work experience

  • Strong organizational and time-management skills with the ability to handle multiple projects in a limited time frame

  • A results-oriented mind-set, which thrives working in a fast-paced environment

  • Excellent English, verbal and written communication skills

  • Attention to detail and assurance of data integrity

  • Ability to communicate and explain complex processes and concepts

  • Proven ability to provide solid customer service

  • Ability to work overtime and weekends as needed to ensure deliverables are met

  • Bachelor’s degree in business, technology, or financial related field a plus

  • Familiarity with RealPage products, SharePoint and SalesForce.com a plus

  • Previous property management experience a plus

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  • Knowledgeable in microsoft offices, e.g. Excel, Word, etc.

  • Attention to detail and assurance of data integrity

  • A results-oriented mind-set, which thrives working in a fast-paced environment

  • Proven ability to provide solid customer service

At RealPage, we’re always looking for talented professionals who thrive in a learning work environment that continually supports individual greatness. We foster a culture of innovation and creativity. It is the things you do that bring out the best of you and RealPage.

RealPage considers qualified applicants without regard to gender, sexual orientation, gender identity, religion, race, national origin, age, veteran, or disability status. We celebrate diversity and are committed to building an inclusive work environment where all teammates feel a sense of belonging while bringing their authentic self to the table and being valued for it.

ICIMS Req ID: 20-9173

Education: Associate's Degree

Travel: None

External Company URL: https://www.realpage.com/

Street: 10th and 11th Floor, Ayala Center Cebu Tower

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