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Trilogy Behavioral Health Program Manager (Rogers Park) in Chicago, United States


$6,000 Sign-on Bonus

Schedule: Monday - Friday; 8:00 am - 4:30 pm

The Program Manager will oversee the general welfare of the clients and employees of their assigned outreach treatment teams. They will provide direct clinical supervision, ensure the team meetings run effectively, monitor the quality and efficiency of all program/team services provided to clients, and develop and implement tracking systems for required documentation. They will be responsible for the development, operation, administration, and evaluation of the program/teams. The Program Manager will also serve as site lead to promote a positive culture in the office while maintaining safety procedures and community relationships. The Program Manager will provide and ensure the team provides client-centered, strengths-based, and trauma-informed services to clients with severe mental illness and co-occurring substance abuse/addiction disorders utilizing a harm reduction approach.

  • Work with assigned teams to regularly assess the appropriate level of care and engagement of clients. Implement transition/discharge plans as needed.

  • Monitor capacity and adjust team caseload as it relates to staffing and other related issues. Update transfer list weekly and communicate effectively with other departments related to capacity issues.

  • Adjust employee schedules and allocate resources accordingly to ensure clinical time is scheduled to meet direct service requirements and maintain program budget.

  • Provide effective supervision and coaching to all assigned employees. Assist in training new employees to provide quality services to clients. Ensure continued education and training for employees to strengthen services provided.

  • Evaluate program’s effectiveness in meeting deliverables. Recommend modifications in service structure or operations that affect the program. Develop plans to improve program performance.

  • Maintain documentation and charts to ensure compliance with Medicaid, Commission on Accreditation of Rehabilitation Services (CARF), funding bodies, and organization standards. This includes ensuring that all documents are completed by the given deadline and are reviewed and signed off.

  • Interact and collaborate with other programs within the organization and interface with various external partners. Participate in meetings, committees, and work groups as needed.

  • Implement and maintain safety procedures of all employees located onsite. Monitor the operations and maintenance of the site with assistance from the Office Coordinator.

  • Ensure timely responses to authorization issues from managed care organizations

  • Provide direct service to clients and their families as needed. Function as the Senior Clinician for their assigned teams when there are crises or other needs that the teams cannot cover.

  • Participate in meetings, committees, and work groups as needed.

  • Perform other related duties and/or projects as assigned.

  • Master’s Degree in Social Work, Psychology, Counseling, or other closely related field

  • Licensed Clinical Professional Counselor or Licensed Clinical Social Worker in Illinois

  • Minimum two years’ experience working with people with mental health and/or substance abuse diagnoses

  • Valid Illinois driver’s license with daily access to a well-maintained vehicle with $100,000/$300,000 liability insurance  

  • Previous supervisory/leadership experience highly preferred

Req No.: 2021-3349

Department: ACT Willow

External Company Name: Trilogy Behavioral Healthcare

External Company URL:

Street: 1607 W. Howard St.