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Scientific Games International, Inc Customer Service Rep II in Cleveland, Ohio

Lottery:Lottery games are one of the biggest consumer products on the planet and Scientific Games is the world's largest supplier. Our lottery games have been entertaining and thrilling players since 1973. Most importantly our games fund good causes like education, health and welfare, senior citizens, roads, bridges and the environment. Scientific Games supports lotteries in more than 50 countries by delivering industry leading marketing and insights, unmatched retailer innovation, developing first class mobile-based products and most recently launching our virtual SG Sports betting platform.We are looking for employees interested in helping Scientific Games strengthen our position as the world's foremost leader in lottery products and services.Scientific Games:Scientific Games (SG) is a global leader focused on delivering an ever-expanding portfolio of lottery and gaming products and services to the world's government-regulated and government-sponsored entities. Scientific Games' global reach is made possible through the expertise, skill and dedicated efforts of its 8,000+ employees who serve lottery and gaming customers in more than 100+ countries on 6 continents.Position SummaryJob DescriptionCustomer Service Representative: Maintains direct contact with customers before and/or after the sale, via telephone, email, chat or through other social media platforms. Supports sales team by developing and maintaining positive customer relations (CRM) with clients/customers, which can substantially affect service and/or product revenue(s). Works with various departments to meet maintenance services sales goals. Works with customers and/or distributors to receive accurate account of equipment failures and provides reports to management. Focus of work may be in pre-sale or post-sales or both.The Tel-Sell Representative (ISR) is the direct source of ticket sales for the Lottery. The ISR is responsible for contacting assigned Lottery retailers via telephone and securing orders for instant lottery tickets from those retailers, as well as handling Lottery related questions and/or problems encountered, resulting in maximum sales of tickets through professional and thorough sales techniques.Job Functions:* Contact retailers within assigned call list on a regular call cycle within required timeframe* Provide information and sales about new and existing games and promotions.* Employ professional telephone sales techniques to insure Lottery retailers order the appropriate number of packs for their sales and call frequency.* Access appropriate computer screens and input sales and sales related data.* Develop positive working relationships with Lottery retailers, resulting in motivated, pro-Lottery attitudes wherever possible.* Provide regular and consistent feedback from Lottery retailers to management, sharing retailer suggestions, ideas, and/or questions in a timely fashion.* Develop a sound business relationship with assigned Lottery Representatives* Handle incoming calls from Lottery retailers, resolving problems or questions as they relate to inventory needs, current promotions, order status/tracking and other lottery related needs, insuring that all calls receive complete attention and thorough follow-up.* Assist Tel-Sell Manager with continuously improving the customer satisfaction and operation efficiency.* All other duties as assigned.Supervisory ResponsibilitiesThis position has no supervisory responsibilities.Job Level DescriptionDemonstrates ability to learn and support several aspects of function. Handles routine activities.QualificationsPosition Requirements/Qualifications:* High school diploma or GED equivalent* 2+ years' experience in customer service related role* Advanced understanding