IBM Infrastructure Specialist in Cluj-Napoca, Romania
The infrastructure running industries likes transportation, energy, insurance, banking or healthcare is quickly changing as the world's relationship with technology evolves. Companies have more choices than ever before between on-premise, off-premise, or a hybrid approach. Our Infrastructure Specialists are responsible for keeping up with these latest and greatest of these changes and using their expertise to deliver solutions that meet the needs of our customers and products.
Your Role and Responsibilities
Working with ticketing software (Incidents, Service requests and Change management).
Configuring, monitoring, tuning, and troubleshooting Linux/Suse/AIX VMs and physical servers. Performing audit tasks on cloud servers.
Responsibility with processing Incidents and Services Requests for application and compliance with the SLAs and the implementation of the necessary measures.
Responsibility to analyze the techniques in case of escalations or malfunctions (Incidents Impact 1 & 2)
Prepares and processes pro and reactive Problem Tickets in his department.
Prepares and implements changes in its department.
Responsible for the supervision of the tickets in SC2 and the good functioning of the application.
Keeps the application documentation updated (BHB / SHB etc)
Prepares and updates SKM (Service knowledge Management - IT solutions) on the application.
Implement new projects on applications together with the team of which it is part.
In case, of taking over new applications, or in case of internal transitions, he is responsible for the technical and professional acquisition of knowledge.
Planning the leave (with stand-in appointment, HO) in agreement with the team of which it is part.
Required Technical and Professional Expertise
Application / Web servers (Apache, Tomcat, Weblogic, Glassfish) - advanced, XenApp Citrix awareness
Ability to understand technical & business requirements
English: Advanced level
ITIL know how : incident / change / problem management
Agile process awarness / experience
Preferred Technical and Professional Expertise
Nice to have: CI/CD experience, cloud awarness, DevOps practice.
English language - advanced
German language - medium - nice to have
About Business UnitIBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.
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