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Gilead Sciences, Inc. Senior Credit & Collections Specialist (French) in Cork, Ireland

Gilead Sciences is continuing to hire for all open roles. Our interview process may be conducted virtually and some roles will be asked to temporarily work from home. Over the coming weeks and months, we will be implementing a phased approach to bringing employees back to site to ensure the health and safety of our teams.

For Current Gilead Employees and Contractors:

Please log onto your Internal Career Site (!CK5mGhIKBggDEMenAhIICgYI1A0QtgI/cacheable-task/2997$2151.htmld#backheader=true) to apply for this job.

Job Description

The primary role of the Credit & Collections Specialist is to proactively manage the credit control function for a large customer base of approx. 1000+ customers in France and some overseas territories.

The person we seek will be an experienced French speaking C&C’s individual with experience of operating in a multi-national corporation, as well as having a knowledge of the order to cash function.

Position Specific Job Requirements:

  • Responsible for a large and growing debtors listing, looking to minimize debt & overall DSO

  • Ensure timely and efficient follow up on overdue accounts and payments (ORACLE and OBIEE software).

  • Provide a support when an issue arises and perform house-keeping work when necessary (improve process and forms, request customer account clearing).

  • Credit hold releases

  • Issue written correspondence to customers and perform phoning reminders in a timely and efficient manner including reminder emails, monthly statements etc.

  • Will liaise with our internal finance/commercial colleagues and any other personnel as appropriate to confirm details regarding customers and overdue payments

  • Point of contact for internal and external queries (i.e. answer bailiff requests, monitor with appropriate third parties the recovery of mandated invoices or customers facing bankruptcy) as they arise

  • Support the resolution of any billing queries relating to outstanding invoices and escalate accordingly.

  • Prepare monthly management reports related to DSO, flux, commented Aging analysis as required and provide ad-hoc analysis to support monthly and quarterly analysis.

  • To deliver excellent standard of customer service in all respects of the role.

  • Responsible for determining how much credit to extend to a customer based on credit policy, credit ratings, financials and payment history, while also providing a key point of interaction with Commercial and Finance team.

  • As the Credit & Collections specialist, you will assess the credit risk of a specific company including interpretation of financials and make recommendations backed up with solid judgement and reasoning.

Personal Attributes

  • Ability to handle complexity and utilize analytical skills, with attention to detail

  • Ability to proactively & effectively analyses & resolve problems

  • Ability to effectively prioritize and complete key tasks and deliverables

  • Ability to respond flexibly and empathetically to customer needs, managing their expectations effectively

  • Ability to work in a global team environment and communicate effectively with both internal & external business partners of all levels.

Knowledge, experience, competencies

  • Third level Finance/Business Degree

  • Credit & Collections qualification would be advantageous

  • Excellent written and verbal communication skills, at ease speaking to all levels of the organization regarding sensitive and confidential information.

  • Strong communication and interpersonal skills.

  • Excellent customer service skills.

  • Attention to detail and accuracy required.

  • Self-directed problem solver and ability to suggest solutions.

  • ERP experience an advantage (Oracle/SAP) and aptitude for business softwares (Pack Office, Tableau, etc)

Equal Employment Opportunity (EEO)

It is the policy of Gilead Sciences, Inc. and its subsidiaries and affiliates (collectively "Gilead" or the "Company") to recruit select and employ the most qualified persons available for positions throughout the Company. Except if otherwise provided by applicable law, all employment actions relating to issues such as compensation, benefits, transfers, layoffs, returns from layoffs, company-sponsored training, education assistance, social and recreational programs are administered on a non-discriminatory basis (i.e. without regard to protected characteristics or prohibited grounds, which may include an individual’s gender, race, color, national origin, ancestry, religion, creed, physical or mental disability, marital status, sexual orientation, medical condition, veteran status, and age, unless such protection is prohibited by federal, state, municipal, provincial, local or other applicable laws). Gilead also prohibits discrimination based on any other characteristics protected by applicable laws.

For Current Gilead Employees and Contractors:

Please log onto your Internal Career Site (!CK5mGhIKBggDEMenAhIICgYI1A0QtgI/cacheable-task/2997$2151.htmld#backheader=true) to apply for this job.

Gilead Sciences, Inc. is a biopharmaceutical company that has pursued and achieved breakthroughs in medicine for more than three decades, with the goal of creating a healthier world for all people. The company is committed to advancing innovative medicines to prevent and treat life-threatening diseases, including HIV, viral hepatitis and cancer. Gilead operates in more than 35 countries worldwide, with headquarters in Foster City, California.