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Dell Senior Analyst Business Operations in Dalian, China

Business Operations Senior Analyst

We’re proud to be in the solutions business at Dell Technologies. And our business solutions are built on deep analysis and insight. Our Business Operations team within Business Support develops solutions to current and future challenges. We support activities ranging from marketing and manufacturing to maintenance and more. We define scope and objectives based on a thorough understanding of end users, business needs and processes. From analyzing, evaluating and documenting requirements through to specifying solutions, we strive to improve processes and maximize potential.

Join us to do the best work of your career and make a profound social impact as a Business Operations Senior Analyst on our Marketing Business Operations team in Dalian.

What you'll achieve

With focus on the business to business segments, this person will act as a CRM marketing operation analyst to process leads and contact data.

Position requires competencies including proficiency with Microsoft Excel, data loading skills, problem solving, organization agility, customer focus, outstanding verbal and oral presentation skills, ability to work within team and strong customer data literacy. Proven functional / technical ability and Salesforce.com (SFDC) skills required.

You will

  • Validate, cleanse and fix data to comply with data standards and guidelines

  • Maintain a solid understanding of data compliance guidelines and standards

  • Adhere to standard operating procedures and use Salesforce.com data loading tools

  • Ensure a service minded approach to Data Load Requesters

  • Take care of online leads, test Salesforce.com (SFDC) and Integrate updates and new operations

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

  • Advanced Excel and Access skills especially to create tables, look ups, database functions, SQL Knowledge is plus

  • Strong attention to detail, business written and oral English/Japanese/Korean language skills, and local language/s as required depending on market responsibilities

  • Process-oriented / ability to work in a process driven environment, a strong sense of responsibility and ownership

  • Customer focus, ability to work within team and strong customer data literacy, problem Solving

  • Proven functional / technical ability and Salesforce.com (SFDC) skills

Desirable Requirements

  • Education: Graduate/Post Graduate, or equivalent experience

  • Experience: 4+ years relevant experience, or equivalent

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress. 

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more. 

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today. 

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here (http://www.dell.com/learn/us/en/uscorp1/corp-comm/cr-equal-employment-opportunity?c=us&l=en&s=corp&cs=uscorp1) .

Application closing date: 31/07/2021

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here (http://www.dell.com/learn/us/en/uscorp1/corp-comm/cr-equal-employment-opportunity?c=us&l=en&s=corp&cs=uscorp1) .

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