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Sage Hospitality Resources Mgr Guest Service in Denver, Colorado

Why us?

The Curtis Hotel, a “Stay Happy, Work Happy!” aesthetic: Calling all dashboard drummers, hairbrush singers, and firefly chasers- Welcome to the Curtis Hotel! Our playful yet professional attitude is what we live by and surround ourselves with others that have the same outlook on life. We don’t believe that we clock out of life when we come into work, but that work is an extension of our day-to-day. We are the simple, happy-go-lucky parts of childhood, delightfully tucked into a stunning, truly iconic hotel.

The Front Office Gist: Regardless of what the Sorting Hat says or whether you’re a Jedi or a Sith, our Front Office team has the power to curate each guest’s adventure. We pride ourselves on creating phenomenal experiences, leading to lasting memories. In all we do, we become the destination, instead of a stopping point on your journey. If you’re ready to defy gravity, click your heels together and apply!

The Perks: Fully Loaded

  • Medical, Dental, & Vision Insurance

  • 401(k) with Employer Matching

  • Discounted RTD EcoPass

  • Discounted On-Site Parking

  • Complimentary Employee Meals

  • Hotel Discounts (Both Hilton & Sage Portfolio)

Job Overview

Assist and support Front Office Manager and Housekeeping Manager with administrative/operational duties and Guest Service duties that relate to the Rooms department.

Responsibilities

  • Assist and make recommendations to hotel leadership tesm in the areas of conducting performance evaluations, discipline and terminations as appropriate.

  • Coordinate guest service efforts to include group arrivals and departures, and guest transportation, while maximizing the guest experience through top quality customer service.

  • Coordinate activities and foster good relations with our valet and taxi services.

  • Provides information and assists staff in recommending area restaurants, theaters, community events, activities, etc., to ensure optimum guest satisfaction.

  • Implement emergency training and procedures to ensure appropriate protection of the hotel’s guests, staff and company assets.

  • Ensure all Front Desk Associate duties are completed daily.

  • Coordinate guest service efforts to include group arrivals and departures, and transportation, while maximizing the guest experience through top quality customer service.

  • Coordinate and supervise the activities and foster good relations with our valet service, taxi services, and the Airport Connection to provide the maximum level of quality service.

  • Ensure optimum guest satisfaction.

  • Greet guests, offer assistance with check-in/check-out, deliver laundry and store luggage.

  • Provide guest transportation as required by hotel’s standard operating procedures.

  • Order all supplies and maintain inventory control minimizing unnecessary expenses.

  • Follow-up on any complaints or problems a guest may experience in a timely and professional fashion to ensure a quality guest experience.

  • Walk the property frequently to ensure all public areas are clean and well maintained.

  • Assist and support all departments when working as the night manager to ensure guest satisfaction.

  • Performs other duties as assigned or deemed necessary by leadership.

Qualifications

Education/Formal Training

  • High School diploma or equivalent.

  • Possess a valid driver’s license.

  • May require additional certification up to an including a CDL – Chauffeur Driver License to drive van larger than 15 passenger or mandated by state law. Pass a Motor Vehicle Report background check.

Experience

3 years or more of similar experience

Knowledge/Skills

  • Complete knowledge of the Sage Fleet Safety Program. Passing grade on the Professional Courtesy Van Service Examination. Daily vehicle safety inspections and completion of Pre-Trip Inspection Form. Must have general knowledge of basic customer service skills and be competent in oral and written English.

  • Must have knowledge of local establishments, businesses and the surrounding community in general.

  • Must have vision ability see objects and people at a distance.

  • Must be able to communicate verbally and understand and follow verbal instruction.

  • Must be able to use tact and understanding when dealing with a variety of customer service problems. Must be able to troubleshoot and report vehicular problems.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Lifting up to 50 lbs., pushing or pulling cart up to 200 lbs.

  • Bending/kneeling -occasionally during shift when needed to lift or load luggage into van or onto cart.

  • Mobility -walking up to 1/10 mile frequently during shift.

  • Continuous standing -to wait for arriving guests, frequently during shift.

  • Climbing stairs up to 3 steps 50% of 8 hours.

  • Driving -constant driving to transport guests to or from airport, or other locations as determined by supervisor.

  • Must be able to grasp handles, carry bundles and lift packages.

Environment

  • Physically strenuous, prolonged sitting, walking and climbing stairs, exposure to outside elements, primarily inside vehicle with time outdoors during stops.

  • Work inside 50% of 8 hour shift; outside 50% of 8 hour shift. Abnormal temperatures -exposed to winter and summer temperature extremes.

Benefits

▪ Medical, dental, & vision insurance

▪ Health savings and flexible spending accounts

▪ Basic Life and AD&D insurance

▪ Paid time off for vacation, sick time, and holidays

▪ Eligible to participate in the Company’s 401(k) program with employer matching

▪ Employee Assistance Program

▪ Tuition Reimbursement

▪ Great discounts on Hotels, Restaurants, and much more.

ID: 2021-4649

Position Type: Regular Full-Time

Property : The Curtis

Outlet: Hotel

Category: Front Desk & Guest Services

Min: USD $44,000.00/Hr.

Max: USD $55,000.00/Hr.

Tipped Position: No

Address : 1405 Curtis St

City : Denver

State : Colorado

EOE Protected Veterans/Disability

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