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Staples Senior Instructional Designer in Framingham, Massachusetts


Prefer Eastern Standard Time Zone Working Hours

Job Description

This role is responsible for the coordination and development of blended learning solutions designed to provide associates with the necessary skills and knowledge needed to be successful in their jobs. With minimal supervision and support from the L&D Manager, this individual will create learning deliverables for our associates. Additionally, the Senior Instructional Designer may partner with another L&D team member to develop and deliver curricula that meets or exceeds established expectations for any of our diverse business units.

Primary Responsibilities

  • Design and develop innovative training solutions that meet SCORM compliance standards and are based in sound instructional designs strategies

  • Develop and create content using rapid development tools and prototyping methods

  • Update/support existing curricula including, but not limited to paper-based, ILT, VILT, e-learning, and m-learning materials

  • Develop e-learning modules, job aids, quick reference aids, workbooks, and coaching materials

  • Designs, develops, tests, debugs, and delivers learning solutions to the HR Ops team for LMS publishing

  • Conducts SME interviews as required

  • Effectively partner with other L&D team members and business partners to understand and meet the company’s goals and strategic initiatives

  • Produces high quality work within short project cycles and can manage multiple projects under aggressive timelines


Knowledge / Skill Requirements

  • Bachelor’s degree (graphic design preferred)

  • Formal education or equivalent experience in Learning & Development, Instructional Design, or related field

  • 5-7+ years producing training deliverables

  • 5+ years producing online training deliverables

  • 2+ years Retail experience

  • Solid background and knowledge in instructional design theories and models

  • Ability to translate abstract ideas and concepts into learning solutions with practical application

  • Expert knowledge and experience with software tools including: Articulate 360, Adobe Creative Cloud Applications and Services (specifically Photoshop, Illustrator, Acrobat), Microsoft 365 Applications and Services

  • Ability to develop animations and graphics to supplement standard e-learning design

  • Comprehension of graphic design and/or photography principles

  • Excellent project management and communication skills – verbal and written

  • Ability to work independently and on diverse teams

  • Detail oriented

Preferred Qualifications

  • Experience with training evaluation tools and survey software i.e. Survey Monkey, Microsoft Forms

  • Experience with audio/video techniques, audio recording, a/v equipment and practices

  • Experience with additional software or platforms such Brightcove, Audacity, etc.

  • Knowledge of LMS systems, experience with Cornerstone LMS platform a plus


Click to learn more about the employee benefits, programs and perks offered at Staples. (

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.