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Xanterra Travel Collection Dining Room Host - Part time- The Grand Hotel Tusayan, AZ in Grand Canyon, Arizona

Overview

Please note: Part time positions like this one don't qualify for company housing.

Greet the dining room guests and seat them in an expedient fashion while maintaining a proper seating flow in the seating sections.

Responsibilities

  • Fully understand and support Xanterra Mission Statement and Core Values.

  • Greet the guests as they approach the podium and make them feel welcome to the dining room.

  • Seat the guest(s) as quickly as possible or if table is not immediately available accurately informing the guest(s) of how long the wait period will be.

  • Keep the seating chart current and seat guests in a proper flow in the sections so as to not over seat any sections.

  • Keep menus clean and presentable and discard any menus that are too worn or tattered.

  • Be knowledgeable with all dining room floor sections.

  • Report any guest complaints and/or issues immediately to the Service Manager or Unit Manager. Respond to such in a professional, sincere manner.

  • Complete opening and closing side duties according to dining room standards.

  • Maintain seating log to ensure accurate cover count for the seating period.

  • Assist servers as needed to clear and set tables.

  • Be knowledgeable and follow Xanterra Tusayan, LLC phone etiquette policy.

  • Other duties as assigned.

Qualifications

Minimum Qualifications:

  • Must be at least 16 years of age.

    Preferred Qualifications:

  • Previous front of the house experience as a Server, Cashier, Host, or Expeditor.

  • Knowledge of food sanitation programs and policies.

    Basic Competencies:

  • High level guest service skills.

  • Verbal comprehension (Understand oral and written communications, follow detailed directions).

  • Communication skills (provide clear instructions/directions)

  • Reasoning skills (problem solving and troubleshooting skills)

  • Basic math skills.

    Employment Conditions:

  • Work safely to prevent on the job accidents and injuries.

  • Work in inclement restaurant conditions.

  • Work safely to ensure company equipment is secure.

  • Wear protective equipment as required by the job duties.

  • Complete required alcohol awareness and food safety certifications.

  • Work hours may include a nonstandard workweek, overtime, and various shift work as needed.

    Physical Requirements:

    While performing the duties of this job, the employee is:

  • Constantly standing, walking, twisting, using eye/hand coordination, manual dexterity, handling, wrist motion, bending/ stooping.

  • Frequently carrying, bending, stooping, lifting, pushing, and pulling items weighing up to 10lbs.

  • Occasionally carrying, bending, stooping, lifting, pushing, and pulling items weighing up to 50lbs.

  • Constantly listening, hearing, seeing, and speaking.

  • Will be required to stand and walk for long periods of time on cement floors and to occasionally walk on uneven surfaces.

    EEO: Xanterra is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.

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