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Cygnus Home Service, LLC dba Schwan's Home Service Area Manager Designee in Green Bay, Wisconsin

Job ID: AREAM09448

Duties and Responsibilities:

  • Upon hire, the AM Designee is expected to complete all identified training.

  • Upon assignment: Leads execution of delivery and service standards to ensure a high quality customer experience through efficient route operations.

  • Leads one or more profit centers, which may be in one or more physical location.

  • Executes and enforces safety standards within the Depot.

  • Drives accountability of safe behaviors by coaching team members.

  • Identifies and removes risks and participates in accident investigations.

  • Leads people management and development demonstrating a disciplined approach to recruiting, training, coaching, performance management and retention.

  • Focuses on effective talent selection, hiring and successful on-boarding of new team members.

  • Ensures successful customer service delivery as well as recovery.

  • Serves as local point of contact for customer service communication & follow- up, coordination with the call center and overall issue resolution.

  • Manages route productivity and asset/resource utilization.

  • Leads sales performance within an area of approximately $3-$6 million per year and may oversee more than one location.

  • Maintains productive route structure by ensuring effective work hours and expectations are met as well as route sequence integrity.

  • Effectively cascades key messages on areas of focus and strategic priority for the business and helps the team through changes.

  • Partners with the Warehouse Manager on execution of efficient warehouse operations (management of fleet assets for the location, compliance with Pre & Post Trip, inspections, utilization, PM schedule, repair/maintenance, breakdown pick-up, inventory, loading, etc.).

  • Conducts essential administrative duties such as payroll, banking, equipment support, resource scheduling, and daily reporting Reviews financial reporting/KPI’s to make informed decisions on cost controls, route productivity, product inventory controls, maintenance of assets, depot supplies, profitability, etc.

  • Implements and maintains compliance with all government and corporate programs and policies.

  • Responsible to conduct yourself and ensure your subordinates (if applicable) conduct themselves in a manner consistent with company mission, values, code of ethics, policies, and other standards of conduct.

Member of the military? We thank you for your service! As a strong supporter of our men and women in uniform, we will consider recent military experience as a great prerequisite to a career at Schwan’s!

Schwan’s Home Service is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to disability, age, race, color, religion, gender, vet status, national origin or other protected class.

Education and Experience:

  • Bachelor’s degree or equivalent.

  • Minimum of 5 years management and industry experience.

Job Qualifications:

Knowledge/Skills/Abilities:

  • Basic PC skills including Microsoft Word, Excel, etc.

  • Proven sales and distribution management expertise in related industry.

  • Solid communication and interpersonal skills.

  • Demonstrated management and supervisory skills.

  • Excellent driving record.

  • Effective budget management.

  • Thorough knowledge of company and group products, policies, processes, etc.

  • Must meet the Federal Department of Transportation eligibility requirements, including appropriate driver’s license and corresponding medical certification as a condition of employment for this position.

  • Must be willing to relocate.

  • Total compensation (base salary plus bonus potential) $70-$90

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