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VMware Junior Network Virtualization Support Engineer in Heredia, Costa Rica

As a Junior Network Virtualization Engineer, you will have the opportunity to join an elite technical support team. You will work on the newest technology in some of the largest networks in the world.

We believe in building a highly collaborative team that thrives on resolving complex issues. Our team vision is that everyone has something to contribute and we can all always learn something new. From the first day, you can expect to be included in multiple opportunities to share your experience and knowledge of both technology and customer management.

You will provide technical support to both staff and customers who are working to implement VMware NSX platform and related products. You can expect to be presented with new challenges daily and many opportunities to grow your craft as an NSX engineer. To support your growth, you will receive top-notch continuous training in both virtualization and networking.


  • Own and drive the customer experience throughout the lifecycle of a Service Request.

  • Resolve technical issues through diligent research, reproduction, and troubleshooting.

  • Work directly with staff in quality assurance, engineering, sales, marketing, operations, and administration to resolve problems.

  • Get familiarized with how NSX interact with our external customer, partners, and internal teams.

  • Take on problems and engage with NSX Engineering on customer reported issues, including identifying viable workarounds.

  • Be self-driven on engagement of technical resources to increase business acumen

  • Respond to customer inquiries - via email and telephone.


  • B.S. in Computer Science, Electrical Engineering, Math, or equivalent work experience

  • Networking: understanding of L2/L3 networking protocols including switching technologies, routing fundamentals, IP subnetting and Address Management.

  • CCNA or equivalent certification and/or related work experience

  • Basic understanding of Linux/UNIX based operating systems including CLI skill set and working knowledge of the general system and network troubleshooting tools (e.g. Wireshark)

Highly Preferred Skills

  • Familiarity with systems management concepts, processes, and standards (e.g. SNMP); capacity/performance management and tuning; and storage and network management

  • Basic understanding of VMware ESX Server or VMware products

  • Fundamentals of OSI networking, firewalling, and load balancers

  • Basic concepts of Cloud Management Platforms such as OpenStack, Cloud-Stack, vRA including Networking enabled by software

  • Previous Enterprise Technical Support.

This job requisition is not eligible for employment-based immigration sponsored by VMware

Category : Client Support

Subcategory: Technical Support

Experience: Entry Level

Full Time/ Part Time: Full Time

Posted Date: 2021-09-14

VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at

Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.