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IBM Service Availability Manager in Hyderabad, India

Introduction

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities

As Service Availability Manager, you will focus on the Availability Management for GTS Infrastructure Services Clients.

You will optimize the availability of IT infrastructure, systems and services to meet the commitments IBM has made to its clients related to availability target levels in a cost-effective manner.

You will use technical and client environment knowledge to assure services and components are designed and delivered to meet their availability targets. They provide a holistic view of the client's environment and make recommendations to improve overall service availability.

Responsibilities

  • Responsible to develop and maintain Availability Plans which prioritizes and plans IT availability.

  • Monitor IT availability levels by comparing actual levels against targets and addressing shortfalls.

  • Focus on automating the manual IAM tasks using standard tools

  • Perform multiple roles related to the delivery of Identity and access management automation tools services to IBM, and Client

  • Responsibilities include Requirement gathering, Crafting the solution, Development, Testing, Implementation / Deployment of the solution, installation of IAM tools, integration with services

  • IAM tools customization, generation of reports from IAM tools, workflow and policies, authentication / authorization and SSO federation integration, applying security policies, compliance process and security regulations, privileged identity (shared id) management, Maintenance of the tools, and support.

  • Handle single to multiple accounts as required

  • Provide domain expertise in specific areas such as logical IAM tools like ISIM, ISAM, IGI, PIM, UAT, MFIM, SiteMinder, Control minder, Centrify, Cyberark and prepare audit readiness and compliance

Required Technical and Professional Expertise

  • 8+ Years of experience in Service Availability Management

  • Ability to articulate standard methodologies for during implementation

  • Proven experience in risk-based systems running on Several Server platforms along with OS clustering, writing shell scripting, partitioning and virtualization

  • Demonstrated experience in handling day-to-day Server and operating system installation, migration and break-fix support

  • Willingness to work in nights shifts or support 24 x 7 Coverage as per the Business needs

Preferred Technical and Professional Expertise

  • You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies

  • Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work

  • Intuitive individual with an ability to manage change and proven time management

  • Proven interpersonal skills while contributing to team effort by accomplishing related results as needed

  • Up-to-date technical knowledge by attending educational workshops, reviewing publications

About Business UnitThis position currently sits within Global Technology Services (GTS) Infrastructure Services (IS) or a shared services function supporting GTS.

As announced in October 2020, IBM intends that its managed infrastructure services business of the GTS organization will become an independent company named Kyndryl by the end of 2021, creating two distinct and powerful market-leading companies.

Together, we will advance the vital systems that power the digital economy. Serving over 4,600 technology-intensive, highly regulated customers, including over 75% of the Fortune 100, our people will design, run, and manage the most modern and reliable technology infrastructure that the world depends on today.

We will work flexibly and in partnership with our customers to amplify business outcomes while always pushing ourselves to improve and meet all opportunities. Come join our team of diverse, devoted, and empathetic technology experts who are at the center of discovering what's next.

Please note: The final decision if this position will transition from IBM to Kyndryl is yet to be confirmed.

Your Life @ IBMWhat matters to you when you're looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBMIBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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