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Idaho Central Credit Union Financial Services Officer (Spanish Preferred) - Idaho Falls Area in Idaho Falls, Idaho

Idaho Central Credit Union is a dynamic financial institution that is focused on helping our members achieve financial success. Established in 1940, we have become the largest and fastest growing financial institution in the State of Idaho. Idaho Central was voted a Best Place to Work in Idaho. ICCU has also been named a top-performing credit union in the nation by S&P Global Market Intelligence. We are a talent-based organization looking for talented individuals to help our members achieve financial success.

  • Do you provide personalized service that creates customer loyalty?

  • Does the prospect of up-selling a new product excite you?

  • Do you enjoy selling value added services to your customers?

  • Are you able to generate interest and "close the deal"?

  • Are you a positive, upbeat person?

  • Are you a flexible person who thrives in an ever-changing work environment?

If you can answer yes to these questions, Idaho Central Credit Union may have an opportunity ideally suited for you.

As a Financial Services Officer you are responsible for interviewing and qualifying members for loans of all types within the requirements of the loan policies established by the Credit Union. You will assist members and businesses with opening new accounts, as well as promote and cross sell Credit Union Services. You are also expected to ensure member satisfaction through courteous, accurate, and efficient service. Spanish speaking ability is preferred.

  • Interview and review loan applicants, gather needed documents, manage all communication during the loan process, and make sound/effective decisions

  • Process and disburse loans according to credit union’s guideline

  • Open new accounts and products, pull credit reports, and analyze eligibility for products and any/all applicable cross-sell opportunities

  • Be a liaison to business services and products

  • Maintain in-depth product knowledge on all deposit account products, loan products, mortgage products, and business products

  • Research and make appropriate corrections for members with account problems

  • Handle deceased account until the account is closed or owner roles are changed

  • Notarize documents as determined by branch requirements

  • Handle forgery claims, levies, and garnishments

  • Ability to meet performance objectives

  • Be customer focused with active listening, building and maintaining relationships with ICCU members, and recommend solutions, products, and suggestions

  • Ability to follow procedures, policies, and regulations

  • Work weekly and monthly bad data reports

  • Back up the teller line, as necessary

  • Other duties as assigned

Spanish speaking ability is preferred.

  • Bachelor’s degree or equivalent experience

  • Must possess strong interpersonal skills, excellent verbal and written communication skills

  • Ability to determine member needs and promote Credit Union services

  • Ensure accuracy in all areas of work

  • Ability to maintain the confidentiality of Credit Union records at all times

  • Must be willing to comply with the Bank Secrecy Act and USA Patriot Act as implemented by Idaho Central Credit Union

  • Perform tasks requiring manual dexterity (processing paperwork, filing, stapling, sorting, collating, typing, counting cash, etc.)

  • Sit/stand for extended periods of time

  • Lift 20-40 pounds of applicable supplies including but not limited to copy paper, cash drawers, marketing material, etc. Repetitive motion using wrists, hands, and fingers. Reach keyboards. Ability to operate basic office machines (calculator, computer, telephone, copy machine, fax machine, etc.)

Benefits

  • Awesome culture

  • Great medical, dental, and vision insurance

  • Employee wellness program

  • Matching 401k and pension

  • Paid time off and paid holidays

  • Great opportunities for career growth

  • Tuition reimbursement

  • Swag

  • And more

(Keywords: Loan, Lending, Banking, Finance)

Must be eligible for membership at Idaho Central Credit Union to obtain employment.

Idaho Central Credit Union is an equal opportunity employer. ICCU provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, gender information, marital status or veteran status.

ID: 2021-5175

Street 2: 3330 S. 15th East

External Company URL: https://www.iccu.com/

Street: SNS-90

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