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Safran IT Support Specialist in Irvine, California

IT Support Specialist2021-02-23T22:58:17.21

Job description

Summary of Job Purpose:

    • The Information Technology IT Desktop Support Specialist ensures day-to-day operation of the information technology infrastructures including desktops, LAN, WAN, Telephony and Physical building security (Alarms, NVR, etc.)

Essential Duties and Responsibilities: Networking:o Ensure the LAN / WAN are availableo Manage Active Directoryo Local User setupo Setup Network shareso Ability to document understand IP addressing, port configuration and protocol utilizationo Understand VLAN configuration and troubleshoot connection issueso Support VoIP Cisco Unify Communications, Phone and End User setupo Support Security System for Morpho readers, server and controllero Support E-mail – Escalation to SED IT France as neededo Configure and support Wireless – Wi-Fio Order, Setup and deploy cell phone Application: Supporting end user side support to, but not limited to applications belowo SAP/Citrix/Google Suite/Meeting Collaboration toolso M-Files - Enovia and other Engineering applicationso Microsoft Office Desktop:o Must be able to support Windows desktop environmento Restore computerso Work with shop floor requires safety shoes and goggleso Work with office environmento Ability to transfer data user data from one PC to another PCo Install standard applications according to written instructions such as Adobe Pro, Microsoft Visio, Microsoft Project, upgrade Officeo Ability to image a PC with Windows, Post install of Windows install additional standard applications according to company instructions. General:o Strong troubleshooting skills for various computer systems, and network issueso Ability to be a self-starter, work the issues and resolve them without being toldo Strong computer hardware, software, and networking skillso Strong in-person, on-phone communication skills as well as writingo Excellent listening skills to understand client issues and ability to ask the right questionso Passion for technology and desire to help otherso Communicate technical issues in terms that are understood by both technical and non-technical users.o Able to multi-task and deal with multiple users and multiple issues simultaneouslyo Excellent time management, organization, and ability to work under pressureo Independent and resourceful for finding solutions for new and/or unknown issueso Must communicate with Safran Electronics & Defense and Safran (France)o Must be flexible with work hours as French support personnel may only be available during early PST and/or CST timeso Must use standard help desk ticketing tool for help desk managemento Must attend weekly IT meetingo Must exercise good judgement, will have access to sensitive informationo Must keep an organized and presentable work areao Must present a professional appearance and approach to customer support

Complementary description

Physical Requirements:


    • While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand and walk.
    • The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision.

Job requirements

Required Competencies:

Education / Experience:Basic Qualifications BS in Computer Science, Engineering or a related technical discipline, or the equivalent combination of education, technical training, or work/military experience. Minimum of 3-5 years of IT experience Legally authorized to work in the US without company sponsorship This position requires use of information or access to hardware which is subject to theInternational Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons withinthe meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident(i.e. 'Green Card Holder'), Political Asylee, or Refugee

Preferred Qualifications Fluent in French Ability to triage and prioritize work

Skills and Abilities:Position Criteria General computer skills installing an operating system and applications Manage Active Directory, Print Server, Perform Backups Proficient with Microsoft: Excel, PowerPoint, Outlook, Project, Visio Thorough attention to detail and accuracy Ability to work independently and in a team environment Excellent communication and interpersonal skills. Exhibits clear and concise written and verbal communication client liaison skills. Capacity to work in a fast-paced, deadline driven environment with multiple concurrent assignments Works and communicates effectively at all organizational levels and across functional areas The employee maybe required to work beyond normal working hours from time to time as the workload dictates. Ability read and follow instructions in English

Company informationSafran Electronics & Defense

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 81,000 employees and holds, alone or in partnership, world or European leadership positions in its core markets. Safran undertakes research and development programs to maintain the environmental priorities of its R&T and Innovation roadmap.

Safran is featured on the "Happy at work" rankings. The Group places fourth on the Capital ranking for best employers in France.

Safran Electronics & Defense is a world leading supplier of products and services that handle observation, decision and guidance functions for both civil and military applications. The company understands and applies a wide range of the state-of-the-art technologies that underpin embedded intelligence in many different areas, as a supplier to some of today's most innovative aerospace and defense programs.

Key information

ITSupport functionsEmployees / Staff

Rockwell collins - 1733 alton pkway bldg 518 ca 92606 irvine, California, UNITED STATES

Regular Full time, Full-time

Bachelor's Degree

More than 3 years