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Pfizer Pfizer Connect Strategy and Insight Director in Lake Forest, Illinois

ROLE SUMMARY

Do you want to be at the forefront of customer-centric transformation in Pharma? Are you comfortable telling a story with data and leading transformation efforts at a large scale?

Our vision is to develop Pfizer Connect into an industry leading capability designed to meet our customers where they are by deploying innovative approaches to increase brand awareness, knowledge and understanding of our products, while enhancing our relationships and relevance with our customer base, ultimately leading to increased revenues. Working with the Pfizer Connect Leadership team, this leader will be accountable of creating a roadmap of transformation and capabilities, and supporting it with insights and strategies.

ROLE RESPONSIBILITIES

  • Develop the Pfizer Connect strategy , roadmap, and best practices to be leveraged by Pfizer Connect in partnership with Pfizer Connect LT

  • Proactively create business cases for Pfizer Connect initiatives: "size of the prize" analytics, ROI, roadmaps

  • Create the learning plan and the metrics roadmap to steer the Pfizer Connect strategy towards larger business impact, improved customer experience, and increased efficiency

  • Partner with the Pfizer Connect LT to recommend strategies and tactics that drive impact and improve business KPIs

  • Lead and manage transformation projects with cross-functional teams (e.g. Sales, Marketing, Digital)

  • Provide a roadmap for Inbound and Outbound call center strategy paired with tactical steps and frameworks for success measurement

  • Continuously evaluate and improve Pfizer Connect strategy based upon changing external trends, performance data and stakeholder input, recommending value added enhancements

  • Monitor external best practices and trends in Contact Center excellence , and proactively identify opportunities for Pfizer Connect to become the leader in the industry

  • Lead and participate in various strategic and operational initiatives with a startup mentality and can-do attitude

BASIC QUALIFICATIONS

  • BA/BS Degree required

  • 10+ years of experience; less with advanced degree

  • Customer-centric transformation experience a must (Sales/Marketing/Contact Center/Digital)

  • Experience in analytics: identifying KPIs and measurement frameworks, being comfortable with data and analytics techniques

  • Top-notch data storytelling skills: experience providing insight-driven recommendations to Senior Management

  • Effective and deliberate presentation and communication style

  • Visual story-telling experience

  • Business case build experience

  • Demonstrated ability to work effectively in a team-based matrix environment with multiple stakeholders and competing needs

  • Demonstrated success in prior roles requiring informal leadership and influence in transformative projects/initiatives

PREFERRED QUALIFICATIONS

  • MBA and/or consulting experience preferred

  • Demonstrated ability to work effectively across multiple teams / functions at Pfizer, both field and HQ-based

  • Deep understanding of data and technology space preferred

  • Advanced analytics skills preferred

Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.

Other Job Details:

  • Last Date to Apply for Job: December 7, 2021

  • Non-Standard Work Schedule, Travel or Environment Requirements

  • Some light domestic travel may be required, primarily between NYHQ and Pfizer Connect Centers

  • Relocation support available

Pfizer requires all U.S. new hires to be fully vaccinated for COVID-19 prior to the first date of employment. As required by applicable law, Pfizer will consider requests for Reasonable Accommodations.

Sunshine Act

Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider's name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.

EEO & Employment Eligibility

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer.

Mkt & Sales/Commercial Bus

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