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MGM Resorts International Claims Representative - Risk Management (Corporate) in Las Vegas, Nevada


Las Vegas, Nevada

Become one of the stars behind The SHOW and become part of the world’s most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race.


As a Claims Representative I, you will be responsible for investigating and assessing damage and loss claims.


  • Daily claim review and accurate entry of required claim data into claims database system same day as receipt of assignment

  • Communicate with claimant and any other involved persons within appropriate time frame to obtain any missing information not contained in claim

  • Investigate and assess property damage and property loss claims, and review applicable documentation to substantiate value of reported loss

  • Maintain appropriate and sufficient reserves in recognition of potential financial exposure of claim, post accurate and timely claim payments in database system until claim is resolved

  • Evaluate investigation results and make determination as to extent of company’s liability, if any

  • Provide clear, timely verbal and/or composed written communication to all relevant parties

  • Negotiate and resolve claims in a fair and equitable manner, within designated authority level, in compliance with company’s settlement practices, policies and procedures and conferring with management for any recommended settlement outside authority level

  • Maintain organized claim files, up-to-date claim notes in database system with appropriate diaries to allow for proper and timely progression of claim

  • Prepare physical and electronic claim files, process payment requests, process and keep track of checks for the GL Claims Team

  • Perform other job-related duties as requested


  • Working knowledge and ability in active listening and critical thinking, diplomacy and problem solving skills

  • Working knowledge of the principles of property casualty insurance policies

  • Strong reading, written comprehension as well as writing skills

  • Strong negotiation skills to reconcile differences and bring resolve to claims in an expeditious and cost effective manner

  • Proficient knowledge, ability and skills in claims database systems, varied computer systems and applications including but not limited to Microsoft Windows – Outlook, Word, and Excel.

  • Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to detail

  • Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts


  • High school diploma or equivalent

  • Two (2) years of property and casualty claims handling experience


  • One (1) year of experience in gaming and/or hospitality industry

  • Experience working in a similar resort setting

MGM Resorts International is an Equal Opportunity Employer: Women/Minorities/Veterans/Individuals with Disabilities. In compliance with the Americans with Disabilities Act, MGM Resorts International will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

MGM Resorts International believes in providing opportunity for every employee to grow, develop and succeed in a work environment where you can be your best. We encourage you to explore our job opportunities. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact our Corporate Diversity and Disability Outreach department at 1-844-247-0370 or email