Arkansas children's Patient Access Representative I, Clinic 2, Part-Time (24 hrs/wk), Variable schedule based on clinic needs - either 3 eight-hour days or 4 six-hour days (1 yr of customer service exp. req.) in Little Rock, Arkansas
CC015054 Clinic 2
Responsible for the first impression of Arkansas Children’s Ambulatory Care Services; Performs functions relative to scheduling and registration for outpatient clinics including complete and accurate demographic and insurance information.
PRIMARY DUTIES AND RESPONSIBILITIES
- Schedules patients for outpatient appointments
Schedules all patient appointments per protocols and ensures referrals are obtained
Meets or exceeds expected productivity and accuracy standards for call answer rate, workflows and other metrics
Coordinates ancillary services with clinic appointment when applicable
Able to schedule in 1 or more Center (in addition to Home Center) as demonstrated by floating
- Register patients for outpatient visits
Greets and engages patients, families and visitors in order to provide a positive first impression
Completes registration and discharge activities per protocols, including co-payment collection, MyChart activation, insurance verification, etc.
Completes discharge scheduling per protocol and actively engages patient/families to ensure follow up appointments and tests are scheduled appropriately
Meets or exceeds expected productivity and accuracy standards for check-in time, work-queue resolution and other metrics
Able to register in 1 or more Center (in addition to Home Center) as demonstrated by floating
- Patient Experience
Uses strategies such as AIDET, LAST, STAR to provide excellent customer service consistent with the Arkansas Children's behavioral guidelines
Collaborates with clinical partners to optimize patient communication, clinic flow and ongoing care
Actively engages in activities to enhance the patient experience, including encouragement of the patient satisfaction survey
- Additional Duties
Seeks opportunities to acquire additional skills and/or assist others upon completion of daily duties
Required - High school diploma or general education degree (GED) (College hours and/or degree preferred)
Preferred - Certificate from college program or technical school - Field of Study: Healthcare
Preferred - Associate's degree or equivalent from two-year college program or technical school or nursing diploma - Field of Study: Healthcare
Preferred - Bachelor's degree from four-year college or university - Field of Study: Healthcare
Required - 1 years total experience required, which includes 1 year of Customer Service experience
Preferred - 1 years Medical Office Setting, Medical Billing, Medical Coding, Call Center experience preferred
CERTIFICATION / LICENSE / REGISTRY REQUIREMENTS
This position has no Certification/License/Registry requirements
Required - Customer Service Experience
Required - Ability to problem solve, organize and prioritize multiple tasks
Required - Ability to work independently
Required - Basic computer skills
Preferred - Spanish speaking
Lifting/Pushing/Pulling Weight-Up to 35 pounds-Occasionally
Noise Level-Noise Level-Moderate
Physical Activity-Reach with hands and arms-Frequently
Physical Activity-Stoop, kneel, crouch, crawl, twist, or bend-Occasionally
Physical Activity-Talk or hear-Regularly
Physical Activity-Use hands to touch, handle, or feel-Regularly
Physical Environment-Inside Office Environment / conditions-Regularly
Safety Sensitivity-This position has been designated as safety sensitive.-Required
Children are at the center of everything we do. Arkansas Children’s (https://www.archildrens.org/contentpage.aspx?nd=919) is the only hospital system in the state solely dedicated to caring for children, which allows our organization to uniquely shape the landscape of pediatric care in Arkansas.
As Champions for Children, Arkansas Children’s Hospital has joined the elite 6 percent of hospitals in the world that have Magnet Status (http://www.archildrens.org/contentpage.aspx?nd=2489) . Magnet recognition from the American Nurses Credentialing Center (ANCC) is the most prestigious distinction a healthcare organization can receive for nursing excellence and quality patient outcomes.
Arkansas Children’s is driven by four core values: safety, teamwork, compassion and excellence. These values inform every decision and every action, from the aggressive pursuit of zero hospital infections to treating each family with dignity, kindness and concern. These core values fundamentally guide our work at Arkansas Children’s.
For more than a century, Arkansas Children’s has continuously evolved to meet the unique needs of the children of Arkansas and beyond. Today, Arkansas Children’s is more than just a hospital treating sick kids – our services include two hospitals, a pediatric research institute, a foundation, clinics, education and outreach, all with an unyielding commitment to making children better today and healthier tomorrow.
Arkansas Children’s reaches more children in more ways where they live, learn and play. Our system includes a 336-bed hospital in Little Rock with the state’s only pediatric Level 1 Trauma Center, burn center, Level 4 neonatal intensive care and pediatric intensive care, and research institute as well as a nationally-recognized transport service. We are nationally ranked by U.S. News World Report (https://www.archildrens.org/health-and-wellness/news/news-story?news=123) in four specialties (2017-18): Pediatric Cardiology & Heart Surgery, ranked No. 37; Neonatology, No. 38; Pediatric Pulmonology, ranked No. 47; and Pediatric Urology, ranked No. 48. A sister campus, Arkansas Children’s Northwest (http://www.archildrens.org/contentpage.aspx?nd=3691) , opened in February 2018, bringing 233,613 square feet of inpatient beds, emergency care, clinic rooms and diagnostic services to children in that corner of the state.
Arkansas Children's provides equal employment opportunity to all persons without regard to age, race, color, religion, national origin or citizenship status, disability, military status, sexual orientation, gender identity or expression, pregnancy or any other category protected by federal, state and local laws. Further, Arkansas Children's will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.