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Accenture Training and Development in Manila, Philippines

The Help Center Knowledge Specialist is responsible for maintenance of the Help center along with creation and update of content.

Duties and Responsibilities:

• Support / maintain Help Center

• Support ongoing creation of new Help Center content, and helping to map old/new content

• Assist in Help Center setup and localization in 47 locales; requires some HTML knowledge

• Help with basic (low-complexity) HC content updates based on priority

• Maintain / update Help Center tracker

• Bachelor’s degree holder • Must have at least 3 years relevant work experience • Strong command of English language, grammar, editorial skills • Comfortable working with internal tools (can be trained to use internal tools • Stakeholders Management skills Must have knowledge or experience in HTML