L3Harris Network Operations Specialist in Melbourne, Florida
Job Title: DCNS Network Operations Specialist (NOS) Job ID: AS20211210-70824 Location: Melbourne, Florida
L3Harris is looking for a Network Operations Specialist who will support a large nationwide customer. This individual will be a key member of the Network Operations Control Center (NOCC), and they will closely support the geographically dispersed network and team located throughout North America. The Network Operations Specialist will be responsible for being the first line of support for the customer and field team to troubleshoot and assist with developing solutions and support mission-critical programs.
Provide technical support for large private communications network. Handle first line of support for customer and field calls into an operations center.
Log calls and perform preliminary investigations into reported network issues.
Create trouble tickets and initiate workflow for problem resolution.
Monitor, analyze, and troubleshoot network problems within an operations center utilizing network management and monitoring tools.
Interprets equipment alarms in the network on-premise equipment or telco's network and move forward towards service restoration.
Resolve problems using internal and external groups as needed to correct trouble on the network and interact with the customer.
This position is part of an onsite 24x7 network control environment. Shift and workday flexibility is required.
Bachelor’s degree in Telecommunications, Engineering, Networking, Information Technology or related field or 2 years post-Secondary/ Associate’s Degree with a minimum of (4) years of prior related experience.
Minimum of (1) Years Telecommunications Network Troubleshooting experience.
Additional Knowledge, Skills, and Abilities considered:
Experience with Layer 1 Troubleshooting
Experience with call center phone systems and working with geographically dispersed teams.
Experience in Physical layer and routed technologies experience.
Experience with Network Management systems and tools.
Experience in remote maintenance and repair of network equipment.
Experience with interacting with customers and meeting service-level timelines.
L3Harris Technologies is proud to be an Affirmative Action/Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law.