Health First Patient Service Specialist I - Holmes Regional Medical Center, Operating Room, Full Time Weekend Nights in Melbourne, Florida
Fully engaged in providing Quality / No Harm, Customer Experience, and Stewardship by ensuring the quality of services to include all aspects of revenue cycle, ie., Customer Service, scheduling, pre -registration, insurance verification, financial clearance.
*This position is at Holmes Regional Medical Center. The position will be Friday, Saturday and Sundays from 7:00pm - 7:00am
Primary Accountabilities * Accurately schedule and/or pre register all modalities at Health First facilities by phone, fax, and electronically. * Ensure all information is complete, legible and correct. * Verification of insurance information is obtained on all patient accounts containing insurance. * Follow up and /or forward necessary information to appropriate individuals or departments to complete demographic/registration process. * Provide registration and other job requirements to meet the patient/family needs. * Maintain successful relations with other Patient Business Services areas, Health First associates and physician office. * Financial Counseling. Bad Debt Screening. Charity screening and qualifications. Patient negotiations, settlements, discounts. * TOS Collections to include co-pays, deductibles, and coinsurance. * TOS Collections " multiple options " prompt pay discount, payroll deduction, waiver of assignment of benefits. * Price estimates and quotes. * Reviews and processes patient and insurance mail in an accurate and timely manner,making sure actions or outcomes are documented on patient accounts. * Performs tasks associated with Revenue Cycle i.e., billing, primary and secondary claim submission, scanning, etc.
High School diploma or equivalent.
Excellent communications/interpersonal skills.
Typing 45 WPM.
Medical Terminology desired.
Previous office experience preferred.
Knowledge of Microsoft Office programs preferred.
Demonstrates ability to relate well to all customers.
Demonstrates good oral and written communication skills.
Ability to prioritize and organize to maximize quality, value and service.
Working knowledge of managed care payors and Medicare regulations.
Experience working in multiple systems: STAR, MedPay, SCI, TRACE, OF, DDE, Multiple payor websites, etc
Organization: *Cape Canaveral Hospital
Title: Patient Service Specialist I - Holmes Regional Medical Center, Operating Room, Full Time Weekend Nights
Location: Florida - Brevard County-Melbourne
Requisition ID: 051219