Enterprise Holdings Customer Service Representative Miami in Miami, Florida
Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development.
We are a multibillion-dollar industry leader that is rapidly expanding and growing. At National and Alamo, exciting careers and opportunities are made possible, because how far you go is really up to you. It's a fast-paced, people oriented business that offers incredible earning potential and performance-based promotions.
The Customer Service Representative provides superior, friendly, and efficient customer service at time of rental and return using the company approved sales and service techniques. Facilitates rental process; verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience. Pleasantly handles and resolves customer questions, comments, and complaints while working face-to-face in city/market locations. Performs all responsibilities with a focus on the wants and needs of our customers and in accordance with our Quality Standards.
THIS IS A FULL TIME POSITION WITH FULL TIME (40) HOURS
This role is based in Miami at 5700 NW 36th St, Miami, FL 33122
This position pays $14.50 per hour, the schedule available is:
SUNDAY: 9:00 AM-6:00PM
MONDAY: 9:00 AM-6:00PM
THURSDAY: 9:00 AM-6:00PM
FRIDAY: 9:00 AM-6:00PM
SATURDAY: 9:00 AM-6:00PM
As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today – and every day – the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, please click here.
Respond appropriately to all customer inquiries and calls. Answer telephone and take messages accordingly. Direct incoming calls appropriately.
Type reports and correspondence, copy and collate materials and receive, distribute and prepare mail.
Establish and maintain centralized files; this may include such things as employee files, tracking vacation/sick time and time cards.
Provide support on special projects such as title registration, fleet maintenance, maintenance tracking on vehicles, turnback recording, etc., as required.
Order supplies and forms to maintain adequate supplies; may include supplier, vendor and repair services contact. Maintain copy and fax machines.
Cash control; handle cash and prepare deposits.
Equal Opportunity Employer/Disability/Veterans
Must be at least 18 years of age.
High School Diploma or G.E.D. required.
Must have a valid driver's license with no more than 2 moving violations within the last 3 years
No drug or alcohol related convictions on driving record in the last 5 years
Minimum 1 year experience handling basic customer service and office administration functions.
A minimum of basic level experience and understanding of a PC and Microsoft Office Products required.
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
Must be willing to accept $14.50/hr compensation
Apart from religious observations, must be able to work the schedule listed below: SUNDAY: 9:00 AM-6:00PM MONDAY: 9:00 AM-6:00PM TUESDAY: OFF WEDNESDAY: OFF THURSDAY: 9:00 AM-6:00PM FRIDAY: 9:00 AM-6:00PM SATURDAY: 9:00 AM-6:00PM
Enterprise Holdings/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Holdings is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability.