Aerotek Dispatch Representative in Minneapolis, Minnesota
This position is responsible for providing excellent support by being the main point of contact for customers and technicians, as it pertains to the creation and scheduling of service tickets they will be required to manage technicians schedules and provide them with assignments throughout the day.
Take incoming customer calls Schedule and coordinate service calls Create dispatch tickets for service calls Dispatch service technicians to their calls Debrief service technicians after completion of each call Update the system with the technicians on call and time off schedules Respond to all email and incoming messages from numerous mailboxes Maintain the dispatch board/schedule. Forecast workload for 2–3 days out Contact customers with a “parts pending “ status as parts are received for calls
Phone System, Typing, Customer Service, Inbound Call, Outbound Calls, Detail, Multi Tasking, Customer service oriented, Microsoft office, Data entry, Dispatch
Top Skills Details:
Customer Service Dispatch Data Entry
Additional Skills & Qualifications:
High School Diploma required. Some college Preferred. 1-3 years’ work experience Type 35 + words a minute Must be able to prioritize and multi task Must be able to follow written and verbal instructions
We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.