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Advanced Systems Group Operations Manager (Events) in Mountain View, California

Operations Manager (Events)

Advanced Systems Group, LLC at Google

Mountain View, California

ASG’s mission is to provide world class service and excellence in event productions. Our goal is to be a trusted advisor in daily operations, event management, and future planning and implementation for our clients. Currently we are looking for a seasoned Operations Manager with live corporate events experience to join our team onsite in Mountain View.

The Operations Manager directly manages (3) Managers in Event Management, Event Production and AV Engineering who oversee a team of 40 team members. Additionally, will be managing (3) Venue Technical Directors that oversee event operations in the Event Centers and Meeting Spaces within our client’s portfolio, across the Bay Area.

Responsibilities:

  • Responsible for day to day planning and execution of core services.

  • Primary onsite point of contact for operational service related issues.

  • Act as operational consultant, and technical liaison providing subject matter expertise and operational guidance.

  • Lead, monitor and support event services departments and 3 direct reports to ensure alignment with SLAs.

  • Participate in training and development of managers to attain optimal performance as measured by ASG and client requirements in accordance with established expectations.

  • Manage escalations, troubleshoot issues, and provide win win solutions and recommendations to find corrective action plans.

  • In coordination with Account Director and Business Operations leverages available metrics and data to drive actionable insights and inform strategic guidance.

  • Collaborate on strategic priorities and lead ongoing process and service improvement initiatives.

  • Guide change management initiatives as directed, taking responsibility for communications and execution in partnership with department managers and team leads.

  • Set reporting standards and guide the team's contribution to reporting, ensuring accuracy and relevance of deliverables.

  • Contribute to quarterly business reviews and weekly client meetings.

    Skills:

  • Excellent written communication skills, including distillation of information to an executive level.

  • Excellent organizational skills, including the ability to track, monitor, drive change and meet deadlines.

  • Excellent client services skills with the ability to adapt to program changes while keeping composure.

  • Broad mindset with the ability to grasp all aspects of a live event and prioritize competing initiatives which all appear urgent.

  • Ability to thrive in a service-oriented culture.

  • Ability to multitask and manage multiple improvement initiatives alongside ongoing operations.

  • Ability to interface with discerning clients and to lead a support team to perform with excellence.

  • Google Apps, (docs, sheets, presentations, calendar, mail, drive, etc)

  • Experience with production estimates, invoicing and document management, scheduling and talent development.

  • Strong follow-through, attention to detail, and clear vision with the understanding of when to take accountability.

    Qualifications:

  • Significant experience with service management, account management, and change management within corporate environments.

  • Proven experience managing, leading, and organizing matrixed cross-functional departments and teams, including performance management, setting goals and expectations in alignment with Account Director and ASG policies.

  • In-depth experience working with executives and senior leaders

  • Knowledge of audio, video, broadcast production technology and operations

    Professional Attribute Requirements

  • Possesses a high level of integrity . Builds trust through honesty, reliability, and authenticity. Possesses a strong concern for the needs of their colleagues, clients, and company mission.

  • Demonstrates self-control . Remains composed and focussed under pressure.

  • Extreme flexibility . Smoothly handles multiple demands, shifting priorities and rapid change. Adapts their strategies and tactics to meet fluid circumstances and is flexible in evaluating circumstances working to always have a clear understanding of objectives.

  • Is always optimistic. Demonstrates a Positive Attitude. Persists in attaining goals despite setbacks or obstacles. Operates with an eye on success rather than fear of failure.

  • Continually focuses on development of others through 1:1 coaching, identifying training opportunities, and providing real time feedback.

  • Demonstrates understanding and importance of political awareness . Accurately reads key business dynamics and leverages understanding to achieve progress and improvements while fostering and supporting team alignment in meeting client expectations.

  • Fosters Accurate, timely and professional communication across all departments and teams. Effective in give and take situations and registers emotional verbal and non-verbal cues. Deals with difficult situations in a straightforward manner.

  • Is a catalyst for Change . Recognizes the need for change and works collaboratively to remove barriers and obtain positive change with win-win outcomes.

  • Models Leadership Qualities . Articulates and motivates enthusiasm in self and others for a shared mission. Leads by example.

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