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Aerotek Case Specialist/Scheduler (Healthcare) in Nashville, Tennessee


This role will be strictly scheduling Veterans across the country.

They will either need a doctors appointment, a follow up or some type of medical need and this Case Specialist/Scheduler will need to work with providers and doctors to get them scheduled. They will also gather, collect, record, track and verify data and information from multiple sources. Uses software for functional area to schedule appointments and document in the case management systems. Compiles and generate reports, statistics, timelines, tables, graphs, correspondence and presentations. Provides data and information to others on functional unit processes and procedures. Delivers exceptional customer service at all customer touch points.

-Answer phones from automated call distribution system

-Triage daily download of referrals and ensure appropriate worksheets are assigned to corresponding conditions as identified by Veteran’s Administration

-Verify appropriate CPT and CLIN codes are assigned to each case

-Communicate directly with claimants and providers

-Obtain medical history for specific conditions


Call Center, healthcare, inbound and outbound calls, inbound call center, Customer service

Top Skills Details:

Call Center

Computer Skills


Additional Skills & Qualifications:

-High School diploma or equivalent experience/combined education.

-1 year of Call Center experience

-Strong computer skills at intermediate level

Soft skills needed:

willingness to learn


About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.