Splunk Non-Profit Pledge Success Manager in Patterson, California
Join us as we pursue our disruptive new vision to make machine data accessible, usable, and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we’re committed to our work, customers, having fun, and most importantly to each other’s success. Learn more about Splunk careers and how you can become a part of our journey!
What You'll Be Doing:
Manage and continuously improve the Pledge program for nonprofit, academic and research institutions to support Global Impact objectives.
Lead/support cross-functional efforts to enhance Splunk’s nonprofit cloud product offering to meet nonprofit partner needs while supporting corporate priorities and initiatives.
Apply Splunk’s customer journey to the Pledge program to capture and increase renewal rates, usage, partner satisfaction metrics, customer conversions, and other impact metrics as appropriate.
Apply Splunk’s customer onboarding process to the Pledge program.
Ensure partners understand what success with Splunk will look like, plan to get there,
Lead cross-functional efforts to develop, implement, and leverage a skills-based volunteer program to support partner onboarding, adoption, and services that accelerate time to value for partners.
Monitor health and adoption of partners to ensure partners are healthy, satisfied, and maximizing the potential/expected value from Splunk.
Identify and confirm the product or use case expansion opportunity.
Lead/support cross-functional efforts to develop and implement clear and smooth sales transition and IIT intake process as appropriate.
Mobilize IIT and/or sales team as appropriate to kick off the Sales and/or IIT process as appropriate.
Develop and implement a robust renewal and customer conversion strategy.
Lead/support cross-functional efforts to develop, implement, and maintain systems and processes to ensure positive and efficient user experience and high data quality and reporting. Continually optimize process and reporting for internal and external stakeholders.
Partner with stakeholders to develop and implement clear and efficient workflows. Document workflows with roles and responsibilities and data capture overlay as appropriate. Continually optimize process for both internal and external stakeholders. Keep documentation current.
Track and report on critical metrics.
Manage and strengthen key partnerships.
Working closely with the Global Impact Leadership team, support the development and implementation of Global Impact’s thought leadership and brand advocacy plans.
Support Global Impact objectives by leading/supporting other projects as assigned.
Who You Are & What Makes You Qualified:
5+ years of experience in program management and/or experience in an analytical role
such as consulting, strategy, operations or related discipline
Passion for driving impact
Experience with program design, project management and measurement.
Exceptional written and presentation skills for high-visibility storytelling, both internally and externally.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.
Splunk was founded to pursue a disruptive new vision: make machine data accessible, usable and valuable to everyone. Machine data is one of the fastest growing and most complex areas of big data—generated by every component of IT infrastructures, applications, mobile phone location data, website clickstreams, social data, sensors, RFID and much more.
Splunk is focused specifically on the challenges and opportunity of taking massive amounts of machine data, and providing powerful insights from that data. IT insights. Security insights. Business insights. It’s what we call Operational Intelligence.
Since shipping its software in 2006, Splunk now has over 13,000 customers in more than 110 countries around the world. These organizations are using Splunk to harness the power of their machine data to deepen business and customer understanding, mitigate cybersecurity risk, prevent fraud, improve service performance and reduce costs. Innovation is in our DNA – from technology to the way we do business. Splunk is the platform for Operational Intelligence!
Splunk has more than 2,700 global employees, with headquarters in San Francisco, an office in San Jose, CA and regional headquarters in London and Hong Kong.
We’ve built a phenomenal foundation for success with a proven leadership team, highly passionate employees and unique patented software. We invite you to help us continue our drive to define a new industry and become part of an innovative, and disruptive software company.
Benefits & Perks: Wow! This is really cool!
Medical, full company paid Dental, Vision and Life Insurance, Flexible Spending and Dependent Care Accounts, Commuter Accounts, Employee Stock Purchase Plan (ESPP), 401(k), 3 weeks of PTO, sick leave, stocked micro kitchens in Splunk offices, catered lunches on Mondays, catered breakfast on Fridays, basketball hoops, ping pong, arcade games, BBQ’s, soccer, “Fun Fridays”.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Medical, full company paid Dental, Vision and Life Insurance, Flexible Spending and Dependent Care Accounts, Commuter Accounts, Employee Stock Purchase Plan (ESPP), 401(k), 3 weeks of PTO and sick leave. Our work environments vary by location however we believe in hosting amenities and fun activities to fuel our energy. You may find fully stocked micro kitchens, catered lunches on Mondays and breakfast on Fridays, basketball hoops, ping pong, arcade games, BBQ’s, soccer and “Fun Fridays”.
This isn’t a job – it’s a life changer – are you ready?
Individuals seeking employment at Splunk are considered without regards to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition (except where physical fitness is a valid occupational qualification), genetic information, veteran status, or any other consideration made unlawful by federal, state or local laws. Click here to review the US Department of Labor’s EEO is The Law notice. Please click here to review Splunk’s Affirmative Action Policy Statement.
Splunk does not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Please click here to review Splunk’s Pay Transparency Nondiscrimination Provision.
Splunk is also committed to providing access to all individuals who are seeking information from our website. Any individual using assistive technology (such as a screen reader, Braille reader, etc.) who experiences difficulty accessing information on any part of Splunk’s website should send comments to firstname.lastname@example.org. Please include the nature of the accessibility problem and your e-mail or contact address. If the accessibility problem involves a particular page, the message should include the URL of that page.
Splunk doesn't accept unsolicited agency resumes and won't pay fees to any third-party agency or firm that doesn't have a signed agreement with Splunk.
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