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Abbott Freight and Distribution Customer Service Assistant in Petaling Jaya, Malaysia

RESPONSIBILITIES:

  • Acts as a primary interface between field customers and other key internal stake holders.

  • Responsible for inventory management throughout the supply chain process, review replenishment targets, and proactively manage backorder.

  • Undertake all aspects of customer order management (order entry, order maintenance in system, proactive notification and invoicing); attend to customers’ queries. Maintain and update customer files

  • Manage overall logistics and warehouse operations to ensure effective and efficient flow of products and distributions activities; Coordinate with sales team and 3rd party service providers to carry our distribution of products to customers on a timely manner

  • Responsible in maintaining inventory accuracy, manage to conduct regular stock count and internal audit

  • Resolve customer’s complaints to customer satisfaction and proactively seek to identify root cause to prevent reoccurrence

  • Ensure compliance with established procedures and maintain effective internal control over supply chain processes. Develop and implement supply chain policies, procedures/SOPs and ensure 100% compliance.

OTHER FUNCTIONS AND RESPONSIBILITIES

  • Bachelor degree in business/operations management/supply chain/equivalent;

  • 2-3 years’ experience with at least 2 years at supervisory level

  • This role is expected to supervise a small team of specialist level employees.

  • Responsible for the overall direction, coordination and evaluation of the country. Carry out supervisory responsibilities in accordance with company policies and applicable laws.

  • Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; conducting performance appraisals; evaluating and disciplining employees; addressing complaints and resolving problems.

  • Excellent interpersonal communication skills. Ability to lead small team. Project management capabilities.

  • Ability to prioritize and multi-task, proactive and self-motivated. Attention to detail. Meet deadlines under pressure.

PERFORMANCE FACTORS:

  • Focuses on the Customer: Is dedicated to meeting the needs of internal and external customers

  • Delivers Results with Integrity: Meets commitments and produces the right results at the right time. Adheres to moral and ethical principles. Believable and trustworthy. Does what he/she says they are going to do

  • Teamwork/Supporting our Colleagues: Collaborates with co-workers to achieve work group and company goals

  • Initiative: Takes action without prompting or direction from others. Constantly strives to improve own and company performance

  • Personal Involvement: Personally engages his/her interests, emotions or commitments in their work

An Equal Opportunity Employer

Abbot welcomes and encourages diversity in our workforce.

We provide reasonable accommodation to qualified individuals with disabilities.

To request accommodation, please call 224-667-4913 or email corpjat@abbott.com

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