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Swift Transportation Intermodal Weekend Customer Account Manager in Phoenix, Arizona

At Swift, our greatest asset is OUR PEOPLE! We strive to be the best and give our best every day. We are passionate about learning and cultivating an environment of safety, honesty and mutual respect. We are a family where everyone has a voice and plays an essential role in our overall success and the success of our drivers. Your voice and perspective matter at Swift Transportation. We understand that you are the subject matter expert, and we trust you to ideate and execute those ideas based on the best interest of the company. Starting pay: $20 to $27 an hour, depending on experience.

We have immediate needs for the following schedules:

Shift A. Wednesday – Saturday: 4 PM to 5 AM

Shift B. Friday and Monday: 4:30 AM to 2:30 PM

Saturday and Sunday 4 AM to 2 PM

Shift C. Friday – Monday: 4 PM to 5 AM

What we offer:

Our benefits are top notch. Sure, we could wow you with the normal benefits plan, but we decided to kick it into overdrive and see if we can push the pedal to the metal. These benefits are so hot, you need A/C on full blast to read this list.

  • Bonus pay based on company performance

  • Comprehensive Benefits Package which includes:

  • 401(K) with Company Match

  • Medical, Dental, Vision and Life Insurance

  • Employee Assistance Program

  • Paid Time Off

  • Employee Stock Purchase Plan

  • Flexible Spending Accounts

  • Life and accidental death and dismemberment insurance

  • Supplemental Benefits

  • Disability Insurance

  • Financial Wellness Program

  • Employee Discounts

  • Tuition Reimbursement

Primary Purpose and Essential Functions: Provide customer account services to high exposure or major account(s). Work in conjunction with other internal departments to achieve territorial balance of capacity and freight while achieving high service levels. Build internal and external relationships that deliver compelling short and long-term customer value propositions and efficient means of moving our customer's freight.

  • Lead and solicit business from a specific or assigned number of customers by using daily available capacity.

  • Serve as an extension of Sales to expand business revenue by exploring all dedicated, rail and logistics opportunities with Customers.

  • Manage territorial balance of capacity and freight while achieving high service levels.

  • Serve as Customer's first line of communication and refer Customer to the proper departments if/when necessary (i.e. Pricing, claims, etc.)

  • Research and code all applicable service failures in the system.

  • Monitor and trace loads so that follow up can be made to Customers regarding late pickups and or deliveries; as well as any other changes that may occur.

  • Anticipate and facilitate problem resolution on all load issues to meet or exceed total satisfaction of Customers.

  • Commit to and receive detailed customer load information by telephone, fax or electronic tendering, and input all load information into the system accurately to ensure system integrity.

  • Maintains knowledge of customer contractual requirements relative to trailer pools in order to keep turns at the level set to gain optimum utilization of company equipment.

  • Manage and clear assigned user discrepancy queue to expedite the billing process to ensure the number of days from e-calls to cash are minimized for cash flow optimization.

  • Manage EDI related requirements regarding 214 Status releasing or other similar electronic transmissions as required by Customer.

  • Create monthly reports regarding service levels for customers as well as participate on any service oriented conference calls to supply definition.

  • Maintain a positive work atmosphere by acting and communicating in a manner which facilitates the success of business operations in order to meet company and customer requirements.

  • Perform additional duties as assigned by leadership.

  • Skills: Must possess outstanding telephone skills. Must be able to set priorities. Must possess excellent time management skills. Must be able to work in a fast-paced team environment. Must be able to adapt to changing priorities.

  • Education: Bachelor's degree in business related field or equivalent combination of education and/or experience required.

  • Experience Required: 2 years' experience in Customer Service or Sales required. Previous experience in transportation preferred.