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Educational Testing Service Disability Policy Specialist in Princeton, New Jersey

Job Descriptions:

The Disability Policy Specialist (DPS) assists our customers with disabilities and professionals/evaluators via phone and written communication on a variety of matters related to ETS disability policies and procedures, ETS documentation guidelines, and the Americans with Disabilities Act (ADA AA). The DPS will serve as an in-house resource regarding disability matters to staff in Disability Services and other individuals throughout ETS by offering them additional content expertise. The DPS will offer professional expertise in developing policies and procedures related to the ADA and other disability requirements. This individual must work in close coordination with the Director of the Office of Disability Policy (ODP) and with the manager of Disability Services (DS) and on a daily basis.


Participate in resolution of examinee and evaluator questions and problems related to documentation requirements according to policies and procedures of the DS and ODP.

Provide custom correspondence in situations requiring it, such as explaining the types of information needed to substantiate accommodations requests to both examinees and evaluators.

Exercise professional judgment regarding if and when requests for accommodations should be sent to the ETS external review panel, or forwarded to the Director of ODP.

Coordinate with ODP and the General Counsel’s Office in helping to resolve complex and legally sensitive cases by initially monitoring potential litigation and offering prompt follow-up with specific information regarding test takers with disabilities.

Track complex and legally sensitive cases and monitors until resolution.

Participate in ODP task forces, the Accessibility Strategy Advisory Team, and as an ETS representative at local or national conferences related to test takers with disabilities, as needed.

Collaborate in developing and refining documents and/or web content essential for supporting the ETS disability goals including the “Bulletin Supplement for Test Takers with Disabilities”, disability documentation guidelines, and other related materials and brochures.

Assist the Director of ODP with a variety of staff development efforts in DS as well as across the company including the ETS annual external review panel meeting, and special projects as assigned by the Director of ODP.

Deliver special projects, research analysis and other duties assigned by management in ODP, GCO, or DS

Adhere to ethical standards and comply with the laws and regulations applicable to the job function.

Required Experience:


A doctoral degree in special education, psychology, rehabilitation counseling or other closely related field is preferred.


Eight to ten years of experience working in the field of services and programs for those with disabilities at the secondary or postsecondary level is required.

Must be familiar with a broad range of diagnostic and psychometric measures used to diagnose and document disabilities in adults, including, but not limited to: physical, intellectual and autism spectrum disabilities, LD, ADHD, psychiatric disorders, Traumatic Brain Injury, sensory impairments and chronic health conditions.

Knowledge of sensory disabilities and related assistive technology is a plus.

EDUCATIONAL TESTING SERVICE is an Equal Opportunity and Affirmative Action Employer of Women and Minorities.

EDUCATIONAL TESTING SERVICE is an Equal Opportunity and Affirmative Action Employer of protected Veterans and Individuals with Disabilities.

EDUCATIONAL TESTING SERVICE is a Drug-free workplace.

Keyword: education,project management,research,accessibility,customer support,special education,disability policy,disability

From: Educational Testing Service