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Pfizer Senior Manager, Agile Coaching in Remote, United States

At Pfizer we make medicines and vaccines that change patients' lives with a global reach of over 780 million patients. Pfizer Digital is the organization charged with winning the digital race in the pharmaceutical industry. We apply our expertise in business process, technology, innovation and our businesses to support Pfizer in this mission.

The Business Process Excellence (BPE) function works across all business units and functions globally and is the CenterofExcellence for Enterprise scale process, or "mega-process," redesign and establishment of Agile ways of working in the enterprise. TheBPEteam enables and supports how Pfizer will achieve our Purpose of Breakthroughs that Change Patients' Lives. Using facilitated, cross-functional Kaizen events, we re-imagine simplified, efficient and digitized processes, organizational structures and solutions. In addition, we enable sustained effectivenessinteamsand team-of-teams through the application of scrum, Kanban,and other Agileframeworks. As the enterprise COE for Agile, we enable teams to accomplish their work in amore, innovative and customer-centric way.

Role Summary

TheSr. Manager,Agile Coaching role is accountable for ensuring teams obtain themaximumbusiness value usingAgile through effective application of lean mindsets and frameworks.This colleague will ensure the team lives agile values and principles and understands the processes and practices that allow teams to enjoy the benefits of living in Agile ways, measuring their progress and continuously improving.Fostering a community of Agile expertise, andKaizen process redesign events, this role provides value to our internal and external stakeholders and supports teams in creating breakthroughs for Patients.

Working withacross talented teams of functional and technical experts,the candidate embodiesAgile practices and values,helping to drive the program of digital transformation that empowers Pfizer's customer-oriented vision.This manager-level position requires an individual with a proven ability to lead/coach teams across a variety of disciplines, delivering results that meet and exceed stakeholder expectations.

Role Responsibilities

ThisSeniorManager position requires an individual with a proven ability to lead/coach, globally,teams across a variety of disciplines, delivering results that meet and exceed stakeholder expectations.ThisSenior Manager will help lead our organization in adopting new ways of working by facilitating Kaizen events bringing cross-functional teams together to understand, document and simplify Enterprise 'mega-processes.'Once new processes are defined, aid in the establishment of necessary business cases and planning required to implement the changes through in Agile teams.

To do this, the incumbent will be responsible for the following:

  • Educate colleagues, stakeholders and senior leaders across the entire enterprise, on Kaizen/Agile principles and ways of working while providing them with toolsto help reduce waste and drive improvement.

  • Coach and support scrum mastersand product owners driving a repeatable and sustainable process to ensure objectives are met.

  • Leadlargegroup activitiesincludingworkshops,feedbacksessions, retrospectives, ideations, story mapping, and other interactivesessions

  • Develops collaborative working relationships with multiple levels of managers, and steering committees with a focus on scaling agile within an organization or line of business.

  • Mentor, teach and guide teams in Agileframeworkandleanmindsets, providing hands on support, feedback andrecommendations forimprovement.

  • Facilitatethe team's progress toward team goals, eliminating impediments,maintaining awareness of team maturity andenables efficiency and stability to evolve the social structure organized around value.

  • Ensureteam vision, goals, scope, KPIs, and the product domain are established, agreed and understood by everyone on the scrum team for lasting success and continuous improvement.

  • Establish an effective and measurable 'business value driver' tree for all teams, linking teams' expected outcomes and vision to discreet KPIs allowing every team member to see the direct linkage of work to outcome. Directly support measurement of the Business Process Excellence team's value within teams and at the enterprise level.

  • Support teams in writing effective user stories including acceptance criteria, prioritizing backlogs based on business value and working as teams.

  • Act an agent of change for organizations using Kaizen and Agile within Pfizer, facilitating communities (guilds and chapters) of Agile practitioners to become self-sustaining, thriving and collaborative.


  • Bachelor's Degree in a relevant discipline and 7+ years of relevant experience as a process improvement expert and/or leading global organizations in transforming to adopt Agile ways of thinking and working; or High School Diploma with an additional 4+ years of demonstrated experience as an Agile Coach (in addition to the 7+ years of experience referenced). Relevant certifications can be substituted for one year of experience.

  • Has advanced knowledge of the application of Agile principles,frameworkand of Kaizen events to redefine business processes.

  • Proven expertise delivering business value gained from experience working as an Agile coach,Lean Coach or Scrum Master, using design thinking and leanprinciples.

  • Excellent written and verbal communication skills with the ability to speak in public and present in front of stakeholdersat all levels.

  • Comfortable with ambiguity and facilitating discussions to explore the best possible solutionsinfluencing mindsets and behaviors, including Senior Leaders.

  • Proven capability to foster open communication within teams to ensure the knowledge and expertise of all resources are leveraged.

  • Ability to lead inspire with imagination, courage, and curiosity in a complex, matrix environment with virtual teams and indirect resources geographically distributed.

  • The ideal candidate will have one or more coaching level certifications from industry-recognized scrum, scaled agile, Kanban and Kaizen certification bodies,(for example, Scrum Alliance, Certified Agile Coach (CAC),Certified Enterprise Coach (CEC)orSAFeCertified Scrum Master (CSM), Certified Scrum Product Owner (CSPO), etc.).

Preferred Qualifications

  • Comprehensive knowledge of principles and concepts in business processes across biopharmaceutical companies

  • Ideally, has a proven track record of using knowledge of the pharmaceutical industry, related industries, customer requirements and the general business environment to support teams in their revising processes and/or adopting Agile

  • Experience in using and/or teaching use of Jira, Confluence and Jira Align a plus.


  • Travel will be required as part of this role. Expectations around travel will vary but candidates must be capable of travel within the region, to other regions, and to Pfizer World Headquarters.

  • BPE is a 7x24x365 endeavor. This role may require physical or virtual participation on a weekend, holiday, or after normal business hours

  • Primary working hours will follow the Eastern time zone

Other Job Information

  • Eligible for employee referral bonus

  • #LI-PFE

Pfizer requires all U.S. new hires to be fully vaccinated for COVID-19 prior to the first date of employment. As required by applicable law, Pfizer will consider requests for Reasonable Accommodations.

Sunshine Act

Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider's name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.

EEO & Employment Eligibility

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer.

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