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Travelers Examiner, Quality Management-Auto in Richmond, Virginia

Company Summary

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category


Target Openings


Job Description Summary

This position is responsible for providing on-going claim handling improvement through file reviews, reports, technical analysis and partnerships with Claim Centers and other Claim Organizations.

Travelers offers a hybrid work location model that is designed to support flexibility.

Primary Job Duties & Responsibilities

  • Participates in and coordinates Claim Center and other Claim organizations Quality Management Reviews. Evaluates claim handling quality by means of file reviews and technical analysis for a specific line or product.

  • Serves as liaison between Home Office Quality Management and local Claim Center(s) and other Claim organizations.

  • Develops and maintains effective relationship with field partners to achieve organizational goals and create optimal outcomes.

  • Demonstrates a commitment to improving the product through proactive identification of opportunities and follows through development efforts through trending and analytics.

  • Coordinates and/or conducts calibration training sessions and focused reviews as well as assist in Quality improvement at both local and National levels.

  • Identifies training opportunities through file reviews and claim consultations as well as collaborates with Claim University in the development of training materials and seminars.

  • Partners with Claim Legal and Claim Center General Counsel, as appropriate.

  • In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, license(s) must be obtained within three months of starting the job and obtain ongoing continuing education credits as mandated.

Minimum Qualifications

  • High School diploma or GED required.

  • A minimum of two years Claim work experience in specific (Auto, GL, WC) line of business (i.e. Personal Lines, Business Insurance, etc.).

Education, Work Experience, & Knowledge

  • Bachelors degree preferred.

  • 5 years claim work experience in at least one line of business.

  • Supervisory/Management experience preferred.

Job Specific Technical Skills & Competencies

  • Understanding of jurisdictional laws and regulations - Intermediate

  • Relationship Management - Intermediate

  • Communication Skills - Advanced

  • Demonstrated strong team player with leadership ability - Intermediate

  • Flexibility and openness to others point of view - Advanced

Environmental / Work Schedules / Other

  • Travel Requirements: Travel Occasionally

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email ( so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.