AdventHealth Customer Service Specialist PFS in Shawnee, Kansas
Customer Service Specialist AdventHealth Shawnee Mission
Patient Financial Services
Woodland Hills Building
7315 E Frontage Road, Merriam, KS 66204
Top Reasons To Work At AdventHealth Shawnee Mission
Providing faith-based, whole person care to Kansas City since 1962
Excellent health benefits, an onsite child care center and fitness facility
Tuition reimbursement to support continuing education
Employee Referral Program
Largest health care provider in Johnson County with three campuses
Full Time Days
Monday – Friday
8:00AM – 5:00PM
You Will Be Responsible For:
Greets patients and visitors in a prompt, courteous and helpful manner.
Respond accurately to a high volume of calls, demonstrating exceptional customer service & listening skills.
Maintains a pleasant, caring attitude when communicating with guests and patients through face to face contact, by phone or electronic communication.
Resolves patient issues on initial call or provides timely follow-up when additional research is required.
Handles incoming calls concerning patient balances, collecting payments and assisting patients as needed with their accounts and inquiries.
Maintains detailed and accurate documentation of all patient account related communication.
Processes Financial Assistance applications per hospital policy in a timely manner.
What You Will Need:
High School Diploma or Equivalent
2 years’ experience in customer service-oriented position
Demonstrated customer service skills
Ability to communicate effectively over the phone and in person
General clerical skills
The Customer Service Specialist is an accountable member of the patient care team, responsible for critical functions within the patient business office. These functions contribute to the smooth operation of the patient business office and a positive patient financial experience. Responsibilities include answering incoming phone calls in a fast-paced environment, greeting patients coming into the department, interpreting the status of patient accounts, and collecting balances due from patients. The Customer Service Specialist will also act as a liaison between other departments and carriers and agencies outside the hospital.
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.
Category: Patient Financial Services
Organization: AdventHealth Shawnee Mission
Shift: 1 - Day
Travel: Mid-America Region
We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.