TEKsystems Helpdesk Support Analyst in Southfield, Michigan
The Helpdesk Support Analysts will provide basic-level technical support (software, hardware, processes) to the team members via phone, email, and web form.
Logs and documents all necessary information for every customer contact.
Executes incident management for system issues, adhering to established process and SLAs.
Communicates as the face of IT to all areas of the business for incidents.
Escalates system issues to the appropriate support teams when appropriate.
Performs IT request fulfillment based on established SLAs.
Experience working in a corporate Help Desk or call center environment
Basic knowledge using and troubleshooting SharePoint and Office 365
Basic knowledge using and troubleshooting mobile devices such as iPads & iPhones
Basic knowledge using and troubleshooting network connectivity (wired and wireless) for both home and office
Help Desk, Remote Support, Customer Service, Phone support, Windows 10, Windows OS, Microsoft Office, Troubleshooting Hardware, Office 365
Additional Skills & Qualifications:
This person must have patience as they will be communicated with the majority of non technical end users. They must have a positive attitude, clear communication skills and be able to handle working in high paced environment. They will take roughly 20 calls a day. They use Service Now as their Ticketing System. They will eventually be deploying Cisco phones so experience with Cisco will be a plus.
This person will be remote for the most part but the Manager would like the candidate to be local to the state of Michigan.
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email firstname.lastname@example.org. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.