Swift Transportation ECT Planner in St George, Utah
Primary Purpose and Essential Functions: Resolve immediate concerns related to driver and/or customer issues for loads in transit.
Dispatch necessary resources (driver, truck, trailer) to take care of immediate issue.
Monitor loads and resolve issues that may affect the scheduled delivery/pickup times. Proactively inform customer accounts and/or customer of changes.
Resolve driver issues within authorized limits.
Use Micromap and plan next day loads as needed.
Provide daily summary of shift activity and ensure assigned Planners are informed of on-going concerns.
Maintain a positive work atmosphere by acting and communicating in a manner which facilitates the success of business operations in order to meet company demands and expectations and perform other duties as assigned by leadership.
Proactively work to assist others in achieving the organization's objectives.
Skills: Must have strong communication skills. Must be able to work in high pressure situations. Must possess strong problem solving skills. Must be detail-orientated.
Education: High School Diploma or equivalent required.
Experience Required: Previous driving experience or customer service experience required.