BUNZL Delivery Assurance - Lead in St. Louis, Missouri
Delivery Assurance Leads build positive client relationships during projects. They assess the clients’ needs, identify customer requirements, and develop cohesive projects that improve the operations of a business through more efficient procedures and systems. This job involves analyzing business data to assess situations, assigning tasks to team members, and problem-solving when issues arise. Delivery Assurance Leads are strong communicators who are comfortable working with different teams at various levels of a business and have excellent organization skills.
Liaise with Clients
Oversee the customer service operations within a business, dealing with customers directly and often as their first point of contact. Help clients to implement their services and plan projects more effectively, often setting up “discovery sessions” with key stakeholders to identify issues and ways to improve.
Analyze Business Data
To gain a clear overview of the company’s status, Delivery Assurance Leads analyze financial data, such as revenue, expenditures, and project budgets, to write more relevant and accurate proposals. From this data, they can create and implement an action plan once they have gained the client’s agreement for each initiative within the project.
A key aspect of a Delivery Assurance Lead’s role is to boost morale and build productivity within teams for better and more efficient execution of tasks and projects. Delivery Assurance Leads take on many different projects to ensure cohesion between project teams and to make sure that projects meet the initial brief from the client. Often, they conduct meetings with employees and clients to find solutions to problems and strengthen partnerships.
Identify Upselling Opportunities
Delivery Assurance Leads identify new concepts for products and find ways to upsell or cross-sell to increase revenue and build brand awareness. They also recommend new systems and procedures to amplify productivity, which may include organizational changes to make these processes more efficient.
Prepare Reports on Project Performance
Delivery Assurance Leads track the progress of each project and work to manage the resources and timescale for each one, including the teams working on them. They prepare reports on these projects to identify achievements and goals met as well as to highlight any areas for improvement going forward. They also conduct performance reviews and carry out resource management duties
Four-year degree: related field or equivalent work experience
Develop and manage relations between teams at multiple levels of a company, so they need excellent management and communication skills
Ability to multitask and organize both their time and the schedule of the project, as they often work on various projects and with multiple people at once. Strong organization skills are a must to ensure that all tasks are completed to the appropriate deadline
Excellent business-to-customer relationships to succeed and build revenue, keep the customer at the forefront of their mind when developing plans and identifying opportunities for the enterprise.
Keen understanding of what to do in any business situation, as each project will have unforeseen circumstances or challenges that are unique to that industry. This requires adjusting and knowing what options are available to implement the appropriate plan changes
As issues arise between teams or within the project, Delivery Assurance Leads must find solutions and liaise with team members to quickly mitigate these challenges, so they don’t affect project outcomes
So, what are you waiting for? A new career awaits you with endless opportunities.
Bunzl is a global leader in the Cleaning & Hygiene, Food Processing, Grocery, Health Care, Non-Food Retail, and Safety industries. We have grown both organically and through acquisitions to sales in excess of $10 billion. Bunzl North America is headquartered in St. Louis, Missouri. Bunzl North America owns and operates more than 100 warehouses and serves all 50 states, Puerto Rico, Canada and parts of the Caribbean and Mexico. With more than 5,000 employees and 400,000 plus supplies, Bunzl is regarded as a leading supplier in North America.
Bunzl Distribution offers competitive salaries, a comfortable work environment, and a full range of benefits including a 401k with a company match.
Bunzl Distribution has a tradition of commitment to equal employment opportunity. It is the established policy to attract and retain the best qualified people without regard to race, color, religion, national origin, sex/gender (including pregnancy), sexual orientation, age, disability or veteran status as provided by law.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)