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TEKsystems Helpdesk Analyst in Toronto, Ontario

Description:

One of TEKsystems financial clients is looking for an energetic level 1 service desk agent to join their team. This individual will be responsible for: Responding to client needs from multiple lines of businesses related to infrastructure and service delivery requests; resolve and/or escalate for one or more products or services - Maintain written documentation on each contact; respond to clients; escalate complex incidents to the next level of support as required by documented procedures/policies - Respond to client requests (telephone, email, web) for infrastructure support to defined service level objectives. - Track and/or monitor the incidents to insure a timely resolution - May perform network and application infrastructure monitoring and acknowledges/escalates alerts that are generated Hours (is there a possibility of OT): Yes • 7/24/365 operation • 5 days working within a Sunday-Saturday work week • Shifts are 8 hours (7.5 hours paid) and can range from • New hire shifts are usually Monday to Friday with start times ranging from 7:00am to 10:00am • Sometime during the 4-6 month period or based on business needs, shifts can change with prior notification to include evenings, overnights, weekends, including holidays Soft Skills: • Reliable, excellent attendance and punctuality • Basic ability to work independently and manage one’s time

Skills:

help desk, active directory, outlook, windows, servicenow

Top Skills Details:

help desk, active directory, outlook, windows

Additional Skills & Qualifications:

  • Oral Communications: Ability to express oneself and communicate with others verbally; recognizing that verbal communication is more than just language - it includes tone, style and structure - Written Communications: Ability to produce a variety of business documents that demonstrate command of language, clarity of thought and orderliness of presentation -Ability to multi-task - answer calls and take notes, solve issues etc. at the same time.

Experience Level:

Entry Level

À propos de TEKsystems:

Nous sommes partenaires dans la transformation. Nous aidons les clients à activer des idées et des solutions afin de profiter d’un nouveau monde d’opportunités. Nous sommes une équipe solide de 80 000 personnes, nous travaillons avec plus de 6 000 clients, dont 80 % faisant partie du Fortune 500, partout en Amérique du Nord, en Europe et en Asie. En tant que chefs de file de l’industrie des services technologiques complets, des services aux talents et des applications du monde réel, nous travaillons avec des leaders progressistes pour favoriser le changement. C’est le pouvoir d’un vrai partenariat. TEKsystems est une société du groupe Allegis.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email mpowers@teksystems.com. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.

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